Support Services Manager, Full Time St.catharines

Mission:
Join us as a leader to oversee and manage the environmental services department in our
Long Term Care home. With your technical expertise, you will take a proactive approach to
ongoing maintenance, and optimization of building equipment. Your passion for building
trusted relationships and engaging a team of environmental services professionals will
ensure we are able to provide an optimal quality of life to our residents.
Key Responsibilities:

- Achieving Resident & Family Satisfaction and Employee Engagement targets
- Ensuring that Health & Safety risks to residents, employees and the general public are

minimized or eliminated
- Ensuring that installed equipment is maintained in working order or serviced as required
- Ensuring that capital spend and department budget are within established guidelines
- Collaborate - Work with the Executive Director and leadership team to maximize resident

satisfaction
- Manage - Hire, train and engage a team of environmental services staff to deliver quality

service to our residents
- Comply - Maintain environmental services in compliance with regulations and company

policies and processes
- Lend a Helping Hand - Take a hands-on approach to leading, mentoring, and helping the

environmental services team as required
- Cultivate - Build and maintain strong relationships with the residents, employees,

managers, regional team and vendor partners
- Respond with HEART - Hear, Empathize, Acknowledge, Respond, Thank

Qualifications:

- Post-secondary degree or diploma in a related field or equivalent is required
- Minimum of two (2) years' experience in a managerial or supervisor capacity in the area

of environmental services/maintenance in a unionized environment
- Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
- Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC

and emergency systems
- Knowledge and experience related to evidence -based practices associated with

housekeeping, laundry and maintenance with a strong ability to manage a budget and
financial spend
- Values of Respect, Integrity, Compassion & Excellence and a passion to work with

seniors
- Must provide a complete and current (within six months) Vulnerable Sector Check

(including a Criminal Background Check) or be willing to obtain one.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:

- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the

lives of others through your work.
- Employee Family Assistance Program.
- Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada.
Through our network of over 115 operated senior care and living centres, as well as our
home health care operations, we are committed to delivering care throughout the he alth
care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified
and highly trained workforce of 23,700 individuals are united by a dedication to quality care
and by our vision of being the best provider of senior care and se rvices in Canada

**Time Type**:
Full time

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.