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Call Centre Customer Service Agents

2 weeks ago

Dartmouth, Canada TigerTel Full time

**We are looking for Customer Service Superstars that are motivated and performance-driven**

**More importantly, we are looking for the RIGHT people to fill these unique and important In-Office positions.**

**We are immediately hiring for **Part Time** Customer Service Agents **to join our team of incredible people**

At **TigerTel**, we answer incoming phone calls from our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only - we are not a telemarketing center.

Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

**Key Responsibilities**:

- Managing inbound phone calls from our clients (we are not a telemarketing centre)
- Professionally greet callers, provide and request required information
- Relay and route critical messages to on-call personnel by prioritizing emergency calls
- Responding to customer requests professionally and with accurate information

**General Job Requirements**:

- Welcoming tone/voice with an upbeat hospitality is a must
- Strong and professional communication in English
- Strong professional command of written and spelling grammar
- Computer skills in a Windows-based environment
- Punctual with great attendance
- Fast learner and be able to type well (at least 35 words per minute)
- Punctual / Dependable
- High school or equivalent (preferred)
- Be a 'team player'

**Compensation**:
**_ $16.42 per hour_**

**Shifts Offered**:

- Part Time