Executive Assistant
1 week ago
**Company**: Carpet Cavalry
**Location**: Ottawa, ON
**Job Type**: Full-Time
**About Carpet Cavalry**
Carpet Cavalry is a trusted, locally owned carpet and upholstery cleaning company based in Ottawa. We specialize in professional carpet, tile, and upholstery cleaning for both homes and businesses. Our team is growing quickly, and we’re looking for a dependable **Executive Assistant / Appointment Setter** to help us stay organized, manage scheduling, and keep our customers happy.
If you have some experience as an **Administrative Assistant, Customer Service Representative, Scheduler, or Operations Coordinator**, and you enjoy working in a fast-paced, hands-on environment, we’d love to meet you
**What You’ll Be Doing**:
**Appointment Setting & Customer Service**
- Answer incoming calls and respond to customer inquiries in a friendly, professional manner.
- Follow up with leads from our website, Google Ads, and commercial cleaning requests.
- Schedule appointments, confirm bookings, and make sure no client is missed.
- Log all calls, appointments, and follow-ups in our CRM system.
- Provide excellent customer service to every caller — you’re often the first impression of our company
**Technician Scheduling & Team Support**
- Coordinate the daily schedules of carpet cleaning technicians.
- Ensure technicians arrive on time and maintain communication with clients.
- Handle rescheduling, callbacks, or service concerns efficiently and professionally.
**Invoicing, Payments & Tracking**
- Record and verify all customer payments (e-transfers, cash, and CRM records).
- Send invoices after jobs are completed and follow up on unpaid balances.
- Keep financial records up to date and report any payment issues to management.
**Inventory & Supplies**
- Track and restock cleaning supplies, tools, and chemicals.
- Communicate with technicians to identify what needs to be ordered.
- Coordinate with vendors to ensure supplies arrive on time.
**Administrative & Operations Support**
- Manage general office tasks such as bills, utilities, and vendor accounts.
- Assist with insurance forms, contracts, and other small business admin duties.
- Help maintain accurate records in our CRM and Google Drive.
**What We’re Looking For**
- Previous experience in **administration, customer service, dispatching, or scheduling** (cleaning or trades industry is a plus).
- Excellent communication and time management skills.
- Comfortable using CRM or scheduling software (training provided).
- Organized, detail-oriented, and reliable.
- Friendly and professional — someone who enjoys talking to people
**What We Offer**
- Hourly pay with performance based bonus.
- Full-time hours with opportunity for growth.
- Hands-on training and ongoing support.
- A positive, family-like team culture.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: $17.20-$23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- On-site parking
- Profit sharing
Work Location: In person
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