Wish Coordinator

"The best prescription I've ever given is a wish." - Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada WHAT IS YOUR BIGGEST WISH? Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. “It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on” - Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym. MISSION, VISION AND VALUES Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community. WHAT’S IN IT FOR YOU? - Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada - A collaborative team environment where you feel valued and inspired - An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours - Annual vacation starting at three weeks & additional paid leaves - Work/life balance and flexibility - Hybrid working environment - Employee Wellness Program - Corporate discounts - Continuous learning, development and internal training opportunities - Fun employee activities, contests, and more Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day WHERE YOU COME IN We are looking for a Wish Coordinator to join our team at Make-A-Wish Canada. Reporting to the regional Mission Director, this position is responsible in managing the wish granting process, from initial contact with the Wish Family, to the delivery and follow up of wishes. This position is also responsible for proactively maintaining existing relationships and seeking out new referral sources, to ensure continued growth in the granting of wishes. This role can be based out of Vancouver, Regina or Saskatoon, and is a full-time, permanent, hybrid position. WHAT YOU WILL DO - Research, plan, coordinate, execute and follow up on wishes with Wish Families, ensuring the integrity of all wishes is met. - Review all travel packages to ensure that tickets and vouchers are correct and distribute travel packages to Wish Families according to best practice, reviewing travel wish packages in detail with Wish Families as needed. - Collaborate with internal departments to assist with development and/or coordination of material for wish stories. - Communicate with Wish Families and required resources such as the National Office, suppliers, sponsors, donors and community liaisons to ensure the execution of wishes (e.g., travel, items). - Develop and assist with on-going engagement opportunities for Wish Families and the Foundation. - Develop and maintain relationships with volunteers to ensure that they abide by Wish Granting Policies and Procedures. - Create and generate data for reports and ensure all reporting is up to date. - Collaborate with the Director in identifying opportunities for development and growth in wish referral sources. - Proactively identify, visit and establish relationships with new referral sources, including physicians, social workers, nurses, educators and others. - Represent the Foundation and be a spokesperson at various meetings and events, as required. - Other duties as assigned. WHAT YOU BRING - Post-secondary education in a related field, or an equivalent combination of education, training and experience. - 2-3 years of experience in administrative roles, with demonstrated experience in multi-tasking in a fast-paced environment. - Knowledge of basic medical terminology related to child illnesses would be an asset. - Previous experience in travel or tourism would be an asset. - Demonstrated experience in the development and facilitation of training or orientation programs. - Demonstrated experience dealing with highly sensitive customer service situations. - Strong oral and written communication skills. - Excellent organizational and customer service skills. - Proficient in Microsoft Office and ability to adapt to technology. - Access to reliable transportation, to and from the office, as well as for occasional attendance at events or meetings with wish families or community members. - Bilingualism (English and Fre