Director of Housekeeping

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
Responsible for providing supervision and direction of all housekeeping associates and activities that maintain Omni Hotel & Resorts standards of cleanliness to guest satisfaction.

Qualifications / qualifications:

- College or University degree in Housekeeping or related studies.
- Minimum 5 years of housekeeping related work experience in a unionized environment.
- Minimum 3 years in a managerial role.
- Work experience in luxury hotels preferred.
- Good problem-solving and decision-making skills and ability to develop conceptual alternatives.
- Proven ability to communicate both verbally and in writing.
- Excellent interpersonal skills at all levels both inside and outside the organization.
- Strong negotiation skills, conflict resolution, and understanding of vendor relations including quotation and ordering process.
- Strong computer literacy in MS Office and effective working skills of Opera.
- Ability to follow through and complete overlapping projects.
- High degree of resourcefulness, flexibility, and adaptability.
- High level of sound and independent judgment, reasoning, and discretion.
- Must be legally eligible to work in Canada.Responsibilities / responsabilités:

- Maintains standards of cleanliness and a consistent guest experience in accordance with all Omni Hotels facility standards and guidelines.
- Ensures a smooth, efficient, and economic operation; Specify and purchase supplies, and record all data pertaining to the Housekeeping department.
- Monitors the preventative maintenance program throughout the hotel.
- Motivates and trains associates to continually strive for excellence in service, cleanliness and efficiency.
- Monitors and controls all labour cost for the Housekeeping department, achieving targeted payroll.
- Manages retention and turnover to an acceptable level.
- Partners with other departments such as front office and engineering to ensure guest room and all public areas are at peak operative levels and available for sale.
- Manages the issuance and retrieval of associate uniforms.
- Administers the Lost and Found department ensuring all Omni Hotel standards are met.
- Manages the key control program for all Housekeeping associates.
- Monitors all guest requests to ensure they are met within the prescribed time limits.
- Inspects all VIP rooms daily and tours all public areas several times a day.
- Monitors guest complaints and takes corrective action when necessary.
- Maintains and administers quarterly linen inventories, responsible for action plans to address shrinkage.
- Assists with budget process.
- Monitors all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
- Maintains accurate and timely payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
- Ensures that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are online.