Regional Area Operations Manager

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Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brilliant as the jewellery we offer. They are the reason Peoples Jewellers has become the largest retailer of fine jewellery in Canada, with over 90 locations from the Maritimes to British Columbia. Peoples Jewellers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”.

**Regional Area Operations Manager - Peoples Jewellers - Toronto, ON Area**

**Title**:Regional Area Operations Manager***

**Reports To**: Vice President of Regional Operations

**Reporting to this Position**: Two performance managers and approximately 40 store managers

**Job Summary**:
The area operations manager is responsible for managing and directing all store managers in their assigned area. In addition, this position will manage and direct up to two performance managers that will individually assist in managing and supporting the area operations manager with their assigned stores. This role will achieve sales and profits through leadership and training in accordance with Company policies, procedures, systems and provided training programs. The area operations manager must have a deep business understanding with the ability to influence remotely and work creatively with other business partners to drive operational excellence.

**Essential Duties and Responsibilities **_include the following. Other duties may be assigned_.
- Accountable for the sales and net profit performance for assigned area inclusive of all reported standards.
- Collaborate with business leaders to provide solutions and recommendations to drive sales performance and long-term success.
- Train and develop performance managers in their assigned areas of responsibility to achieve sales performance and operational efficiencies through the development of store managers and team members.
- Monitor and respond to Net Promoter System performance and feedback within assigned area, promoting positive experiences that exceed customer expectations.
- Visit stores within their assigned area to identify successes and areas of opportunity. Partners with the performance manager and store manager to address and correct the root cause of any operational issue and celebrate success.
- Communicate performance expectations and makes certain all team members understand the impact of their performance on company success.
- Demonstrate behaviors conducive of a role model during interactions with others, supporting the Mission Statement and customer first philosophy, while adhering to the Standards of Conduct and Business Ethics.
- Maintain a working knowledge of all policies, procedures and systems governing store operations and be capable of leading, training and enforcing compliance in the stores.
- Cultivate and maintain productive relationships at all levels creating an atmosphere of teamwork and cooperation.
- Monitors the progress and learning of team members, developing actionable goals, and evaluating performance against standards. Coaches team members through success and development opportunities.
- Accountable for adhering to labor budgets and maintaining Corporate wage rate plans within their assigned area.
- Administers standardized Schedules and Timecards system procedures, payroll management and labor scheduling to make certain jewelry consultant schedules match customer traffic patterns and administrative needs.
- Attends all business meetings as required.

**Supervisory Responsibilities**:
This position carries out supervisory responsibilities in accordance with Signet guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing concerns and resolving conflict.
- Supervises two or more performance managers.
- Supervises all stores in their assigned area.
- Responsible for supervising the overall operation and sales performance of their assigned area.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lead others to implement strategies and processes and accomplish business results
- Demonstrates enthusiasm and commitment to change processes.
- Demonstrates effective oral and written communication.
- Ability to manage interpersonal conflicts.
- Demonstrates an understanding of operational and financial reports with the ability to analyze and interpret data to create action pl