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Guest Services Agent

2 weeks ago

Fall River, Canada Inn On The Lake Full time

**Work setting**:

- Hospitality industry
- Urban area
- Hotel, motel, resort

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
- Work with mínimal supervision

**Computer and technology knowledge**:

- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet

**Security and safety**:

- Bondable

**Transportation/travel information**:

- Own transportation
- Public transportation is not available

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you available for shift or on-call work?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits

**Long term benefits**:

- Group insurance benefits

**Other benefits**:

- Free parking available