Network Operation Center

4 days ago

Ottawa, Canada Storm Internet Services Full time

**Typical duties include, but are not limited to**:

- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, wireless distribution systems, routers, switches, servers, and power backup solutions.
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, evening and weekend hours.
- Other duties as assigned

**BASIC QUALIFICATIONS**
- A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is considered an asset.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server operating systems, Linux and Cisco network devices
- Excellent written, verbal and interpersonal skills
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

**PREFERRED QUALIFICATIONS**
- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- Experience using and monitoring ProxMox cluster
- Broad experience using a variety of monitoring and ticket management tools
- Experience providing remote support using virtual desktop tools
- Knowledge of Python Scripting Language
- Post-secondary diploma or 3 years of experience

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
All employees are required to be a minimum double-vaccinated. Daily check-in at wellness stations are required. Storm's offices (Ottawa, Chesterville, Perth) remain closed to the public. Storm Field Technicians follow specific covid-19 protocols.

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Ottawa, ON

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