Bilingual Contract Adjustment Administrator

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**Bilingual Contract Adjustment Administrator**
- Are you bilingual and passionate about ensuring accuracy and efficiency in contract management?
- #LYS#
- If that sounds like you, come join our Canon team as a Bilingual Contract Adjustments Administrator reporting to the Service Admin Supervisor. You will play a crucial role in ensuring our contracts are accurate and up to date. You’ll audit and process contract modifications, handle cancellation requests, and update our internal service database. If you thrive in a structured environment and enjoy working with data, this role is for you

**Key Responsibilities**:

- Process and make changes to existing contracts in the service database.
- Process cancellations of maintenance agreements based on customer requests.
- Produce necessary billing/credit adjustments.
- Validate requests from Customer Care, Customer Relations, Credit Departments, and directly from customers.
- Maintain and prepare renewals and annual contracts.
- Review & audit dealer invoices in internal systems and process payments in Oracle.

**To Succeed, You Will Need**:

- Fluent reading and writing in French is required; verbal French communication is an asset.
- Minimum of 1 year experience in contract administration is required.
- Intermediate analytical skills required to review requests and meet process guidelines.
- Intermediate process management skills required to follow and use processes to make decisions.
- Intermediate time management/multi-tasking skills required to balance multiple requests simultaneously.
- Basic computer and technical skills in Excel data entry

**Why join ?**

**REMOTE WORK**
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs).

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca