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Service Coordinator

2 weeks ago

Peterborough, Canada Home Instead Full time

Please read the rest of this job posting ONLY if the following describes you:

- I am passionate about serving people and genuinely desire to improve their lives
- I am only satisfied when my responsibilities have been completed with excellence
- I love problem solving
- I want to build growth in myself and others
- I am looking for a positive work culture where I can contribute to the team and enjoy a drama-free office environment
- I want to be rewarded with fair compensation, bonuses, best in class benefits and be part of a team that strives for excellence.

If you have made it this far, you just may be a fit for our award-winning team Keep reading...

**Responsibilities**:

- Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the operating system.
- Follow up with all client and Care Pro issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Pro records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Pro and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Provide scheduling, coaching and feedback to on-call coordinators
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

**Qualifications**:

- University degree or college diploma in health care field preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver's license