Advisory Agent, Member and Client Experience

2 weeks ago

Cornwall, Canada Desjardins Full time

Temporary position for 12 months (maternity leave replacement).

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent at

Desjardins Ontario Credit Union

, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.- Uphold compliance, security and risk management standards.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- High school diplomas in a related field- A minimum of two years of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients- Available for travel in the Cornwall and Alexandria area- Available to work Thursdays until 7 p.m. and Saturdays (on rotation) from 9 a.m. to 1 p.m.

Communicates effectively, Situational adaptability, Tech savvy

LI-Onsite

Trade Union

Non-unionized

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Member/client sales and service (FG)

Unposting Date

2024-11-26

  • Insurance Account Representative

    5 days ago

    Cornwall, Canada Lawrence Vandermeer - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** Location: Cornwall, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for you! **Responsibilities**: -...

  • Allstate Sales Agent

    2 weeks ago

    Cornwall, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Regional Service Agent

    1 week ago

    Cornwall, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Customer Service Agent 3

    1 day ago

    Cornwall, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$23.64**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Agent/e D’orientation Et de Réinstallation Des

    1 week ago

    Cornwall, Canada Conseil Économique et Social d’Ottawa Carleton (CÉSOC) Full time

    OFFRE D’EMPLOI **Poste**: Agent/e d’orientation et de réinstallation des réfugiés Arabophone (On Call / sur appel) () **Département**: CÉSOC - Programme d’Appui à la Réinstallation (PAR) **Superviseur immédiat**: coordonnateur du PAR **Type d’emploi**: 1 poste sur appel d'une durée de 7.5 mois. **Heures de travail**: Sur appel par...

  • Front Desk Agent

    5 days ago

    Cornwall, Canada Comfort Inn Cornwall Full time

    Comfort Inn Cornwall is looking for a part time front desk/night audit agent to join the team. Duties Include: - Register arriving guests and assign rooms - Process group arrivals and departures - Process telephone calls - Provide information on hotel facilities and services - Provide general information about points of interest in the area - Arrange...

  • Client Service Representative

    1 week ago

    Cornwall, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    1 week ago

    Cornwall, Canada CIBC Full time $120,000 - $150,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Customer Service Agent 3

    1 week ago

    Cornwall, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$23.64**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Crew Member

    1 week ago

    Cornwall, Canada Burger King Full time

    Join Our Team at Burger King! Job Overview: At Burger King, we take pride in serving great food and providing exceptional dining experiences. As a Crew Member, you will play a vital role in delivering outstanding guest service and supporting the operational standards of our restaurant. If you are enthusiastic, eager to learn, and enjoy working in a...