Workbc Administrative Support 1

1 week ago

Sidney, Canada Beacon Community Services Full time

**Benefits Include**
- Making a difference in people's lives every day
- Comprehensive extended Health and Dental
- Municipal Pension Plan with substantial employer contributions
- Generous paid leave

**Union**: BCGEU Stand Alone Collective Agreement

**Closing Date**:Applications will be accepted until the position is filled.

***:
Reporting to the WorkBC Contract Manager, the Administrative Support 1 - Receptionist is the first point of contact for walk-in clients and plays a key role in maintaining a welcoming, professional environment. This position supports the WorkBC team through reception duties, client support, and administrative tasks, including ICM data management and file documentation.

**KEY RESPONSIBILITIES**:

- Greet and direct clients to appropriate services and notify relevant team members.
- Provide information and support in-person, virtually, and by phone, observing confidentiality.
- Assist clients in registering for BCeID and accessing Online Employment Services.
- Support clients in the self-serve resource centre with resumes, cover letters, job search, and financial supports.
- Monitor and process ICM Service Requests, case transfers, and referrals.
- Set up WorkBC services in ICM and assist with data entry and file closure processes.
- Maintain required documentation in hard copy client files and manage off-siting.
- Maintain job boards, distribute job leads, and update the employer database.
- Attend team meetings, trainings, and provide vacation relief as needed.
- Perform general reception and administrative tasks such as photocopying, faxing, and supply tracking.
- Perform other related duties as required.

**EDUCATION, EXPERIENCE AND REQUIREMENTS**:

- Minimum 2 years of experience in reception or administration
- Minimum 2 years of experience in database use
- Experience working or volunteering with vulnerable populations
- Completion of recognized post-secondary business and/or administration courses is considered an asset
- Knowledge of community resources

**SKILLS AND ABILITIES**:

- Strong customer service skills
- Excellent communication skills, both written and verbal
- Strong organizational skills and the ability to manage multiple competing priorities.
- Excellent interpersonal skills with the ability to build and maintain strong relationships
- Conflict resolution skills with a focus on active listening and comprehension
- Ability to work independently and as a member of a team
- Skilled in the use of MS 365 (Teams, Excel, Word, Outlook, etc.)
- Ability to use sound judgment and take initiative

**ADDITIONAL INFORMATION:?**

Beacon Community Services serves vulnerable populations, including seniors, people with disabilities and children. Protecting these people and our teams, on whom they rely, is critical to us. Accordingly:?
- All successful applicants must consent to a Solicitor General’s Criminal Record Check.
- All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.

IND1

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