Security Supervisor

1 week ago

Kelowna, Canada Gateway Casinos and Entertainment Limited Full time

**Job Type: Full-Time**

**The Gateway to Your Future**

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; and ensures that customer service, security standards and policies and procedures are followed.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Supervises and manages team performance while participating in security activities
- Oversees training, coaching, human resources, safety and recruitment needs of the team
- Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
- Provides excellent customer service by greeting customers, answering questions, and providing solutions
- Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
- Comply with all applicable laws, policies and procedures
- Keep work areas clean and free of safety hazards, debris and litter.
- Perform all job duties in a safe and responsible manner.
- Adhere to departmental quality standards.
- Perform other related and compatible duties as assigned.

**What You Bring**
- Previous Security experience and Security training is a strong asset.
- Proven high level of Customer Service.
- Organizational, interpersonal, analytical and communication skills.
- The ability to obtain registration with the Gaming Policy & Enforcement Branch
- Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor).
- Completion of Serving It Right prior to start date

**Why Work for Us?**

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

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