Fire Area Admin Assistant

3 days ago

Calgary, Canada Johnson Controls Full time

**Unleash your potential with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- This position offers the flexibility to be based remotely or at a local district office in Alberta, Saskatchewan, or Manitoba.
- Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
- Encouraging and collaborative team environment.
- JCI Employee discount programs (The Loop by Perk Spot).

Under the direction of the Market Cash Leader (MCL) will:
**What you will do**
- Serve as an Admin/Coordinator to review a subset of the accounts receivable portfolio that require extra attention for resolution.
- These accounts require invoice submissions through accounts payable portals such as Ariba, Coupa, OpenInvoice, and others.
- Regularly cross reference the open invoices to ensure that the CPS/E-billing team has uploaded the invoice successfully.
- Review and resolve the rejections/disputes that occur, due to Portal upload requirement issues.
- Contact the customer to have new POs provided, pricing adjusted as needed.
- At times will be required to have Invoices modified on the Invoice Modification system.
- Update the defect tracker and other reporting tools with the new invoice and PO details or other details as needed.
- Interacting with Customers, Operations, Sales and Support personnel to resolve billing disputes, and address aged accounts receivable.
- Identifies root causes of the portal upload issues, develop solutions and communicate to broader admin teams.
- Participates in calls and other forums as dictated by the Area operating cadence.

**What we look for**

**Required**
- Demonstrated personal commitment to Customer Satisfaction
- Strong written and verbal communication skills
- Independent problem solving
- Flexible, able to manage multiple tasks at a time (interruptions, phone calls)
- Comfortable working in a fast-paced customer driven environment
- Ability to communicate in a professional, positive manner and maintain positive interactions with team members and customers

**Preferred**
- Previous experience with pay portals a plus
- Knowledge of ACE and/or Oracle systems a plus
- Knowledge of OpenInvoice, Ariba, Coupa and other Portal programs a plus

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