Client Support Worker

1 week ago

Thunder Bay, Canada John Howard Society of Thunder Bay Full time

The John Howard Society of Thunder Bay is offering the opportunity to join our Client Support Team on a part-time basis (up to 24 hours/week).

Position Summary:
In Spring of 2020, the TBRHSC Forensic Mental Health In-Patient Program and JHS began a partnership to pilot a project within the Forensics Program that would provide transitional housing services for in-patient clients deemed near ready or ready for discharge from the Forensic Unit. Patients involved in the project transition from the hospital to reside in a community residence before their next transition to permanent housing (in Thunder Bay or their home community).
The aim of the program is to support/assist residents as they refresh, build or develop the life skills needed for independent community living.

This position is responsible for the oversight of operations for the residence (through rotating shifts to provide 24hr/7days a week coverage).

Position Duties & Tasks:

- Monitor access and provide oversight of the residence(s)
- Record and report necessary/vital information as required/instructed
- Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores
- Provide engagement and support to residents through offering recreational activities
- Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)
- Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Education & Experience:

- Post-secondary diploma or degree in the area of humanities (ex: Social Service Work, Child & Youth, Social Work, Addictions, etc.) or in related areas (ex: Criminology, Police Foundations, etc.)
- Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized)
- Experience within customer service is an asset

Skills & Expectations
- Ability to effectively communicate and contribute to a positive work environment
- Ability to follow direction/instruction, protocols, and procedures
- Ability to work with individuals from diverse backgrounds
- Must complete training and professional development as required
- Must complete enhanced security clearance requirements

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