Customer Service Agent

5 days ago

Vaughan, Canada Ambient Mechanical Ltd Full time

Ambient Mechanical is a progressive company that believes in training, coaching, and supporting its most valuable resource; its people. Last year we celebrated our 41st year in the ICI HVAC Industry. We are looking forward to 41 more years of continued growth.

Reporting to the Service Manager, the Customer Service Agent communicates with Customers and HVAC Technicians, prioritizing work to be done, scheduling accordingly, and following up to ensure the work is complete and documented completely and in a timely manner. This is a full-time permanent position with a competitive salary and benefits.

**Job Duties Include**:

- Review and prioritize service requests ensuring all the information needed to clearly understand the service required has been listed
- Triage service requests for multiple disciplines and direct service request as required
- Determine which technician is best suited and available for the work and schedule accordingly
- Update the schedule hourly (or as required)
- Communicate service and schedule activities with the technicians and other service agents
- Review work activities that occurred after-hours
- Respond quickly to customers
- Open and assign work orders and process purchase orders using Microsoft Dynamics CRM
- Review work orders submitted by technicians ensuring that they contain all the required information
- Follow-up on open work orders ensuring the work gets done and the order is closed and ready to be invoiced

Technology Used:

- MS Office suite software (Excel, Word, Outlook, Dynamics 365)

Working Conditions:

- Monday to Friday in the office (Concord, ON)
- Must be comfortable working on a computer for most of the day

  • Customer Service Representative

    3 days ago

    Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Call Service Agent

    5 days ago

    Vaughan, Canada Eazy Express Inc. Full time

    Eazy Express Inc. is Canada Post’s Delivery Agent and we are looking Call Service Agent to join our growing team. **Duties**: - Contact clients to establish a trust-based relationship and implement the best solution for them - Be attuned to client's needs and resolve issues - Analyze and understand large amounts of information in order to properly assess...

  • Service Desk Agent

    2 weeks ago

    Vaughan, Canada Coreio Inc Full time

    Job Summary We are currently seeking a Service Desk Agent to join our incredible team on a full time basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...

  • INSURANCE SALES ADVISOR

    3 weeks ago

    Vaughan, Canada Nicole McCann - Desjardins Insurance Agent Full time

    Insurance Sales and Service Advisor - Desjardins Agent Team Member Agent: Nicole McCann Insurance and Financial Services Inc. Location: Newmarket, ON. IN OFFICE POSITION Type: Full Time Position Overview A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Sales Advisor - Desjardins Agent Team...

  • INSURANCE SALES ADVISOR

    2 weeks ago

    Vaughan, Canada Nicole McCann - Desjardins Insurance Agent Full time

    Insurance Sales and Service Advisor - Desjardins Agent Team Member Agent: Nicole McCann Insurance and Financial Services Inc. Location: Newmarket, ON. IN OFFICE POSITION Type: Full Time Position Overview A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Sales Advisor - Desjardins Agent Team...

  • Service Desk Agent

    5 days ago

    Vaughan, Canada Coreio Inc Full time

    Job Summary We are currently seeking a Service Desk Agent to join our incredible team on a full time basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...

  • Customer Care Agent

    5 days ago

    Vaughan, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Regional Service Agent

    5 days ago

    Vaughan, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Mortgage Agent

    1 week ago

    Vaughan, Canada Mortgage Alliance Full time

    **Please read the position description before applying.** Vaughan brokerage in Ontario, is expanding and is looking for great individuals who are licensed as a Mortgage Agent & looking to join a new and exciting brokerage. Or are you considering a career in the mortgage industry and ready to begin? Although our location is in Vaughan, we’re looking to...

  • Mortgage Agent

    2 weeks ago

    Vaughan, Canada Mortgage Alliance Full time

    **Please read the position description before applying.** Vaughan brokerage in Ontario, is expanding and is looking for great individuals who are licensed as a Mortgage Agent & looking to join a new and exciting brokerage. Or are you considering a career in the mortgage industry and ready to begin? Although our location is in Vaughan, we’re looking to...