Manager- Community Connections Program

LUSO Community Services is a neighbourhood resource centre dedicated to promoting inclusiveness, well-being and prosperity in the London community. We provide programs and services in the London community for children, youth, families, and seniors of culturally diverse and ethnic backgrounds.

**COMMUNITY CONNECTIONS- MANAGER**

**Job Summary**: This is a **NEW **position. This is a full-time permanent position.

The Community Connections Manager will be responsible to provide leadership, guidance, support and supervision to the Newcomer Youth Outreach Workers and the Newcomer Adult & Families Outreach Worker who are responsible for delivering Community Connections programming and activities. The Community Connections Manager will also directly support and supervise the SWIS (Settlement Workers in Schools ) Supervisor.

The **Community Connections program** provides diverse opportunities for newly arrived newcomer youth, adults and families to integrate successfully into their community. This is accomplished through weekly programming as well as community events and activities.

The **Settlement Workers in Schools Program (SWIS)** assists newcomer students and their families by providing settlement services and information about community resources. This is accomplished by having SWIS workers placed in schools that have high number of newcomer students and families. The program is in partnership with the Thames Valley District School Board and the London District Catholic School Board.

**Reporting**: The Community Connections Manager will report directly to the Director of Settlement Services.

**Key Responsibilities**:

- Oversee all aspects of Community Connections programming, including staff supervision and guidance with planning activities and community events, this may also include supporting delivery and facilitation of monthly family events
- Develop and implement strategies for outreach, and establish appropriate community partnerships to ensure programming is reaching intended community members
- Respond to identified needs by working collectively with Community Connections front line staff to assess feasibility for new initiatives, considering financial resources and capacity
- Supervise and provide leadership to the SWIS Supervisor and SWIS workers in the absence of the SWIS Supervisor
- Manage the reporting of assigned program results, ensuring outcomes are met and exceed contractual obligations to funders
- Oversee program evaluation to ensure effectiveness of service and resources
- Work collaboratively with Director of Settlement Services to coordinate professional development opportunities for staff specifically working with newcomers and funded by IRCC
- Participate in working groups and committees as it relates to the objectives and outcomes of the funding agreement with IRCC
- Support promotion of existing programs to reach the broader newcomer population in Northeast London
- Fulfill administrative duties associated of the program such as maintaining statistics, evaluation, report writing, committee meetings, community meetings, etc.
- Constructive participation as a member of the LUSO staff team by furthering collective team goals and representing the principles and values of LUSO Community Services in all interaction with others

**Key Qualifications**:

- A post secondary degree or diploma in community development, social services or similar focus
- Demonstrated management experience, at minimum 3 years of experience in a management or leadership role
- Dynamic team player who takes initiative and is able to work independently, as well as part of a diverse staff team
- Excellent interpersonal skills as well as verbal and written communication skills
- Strong conflict resolution and time management skills
- Must be self-motivated and demonstrate ability to set priorities and handle multiple tasks simultaneously
- Ability to develop professional working relationships with team members to guide, motivate and support them to accomplish program goals
- Knowledge and experience with different community engagement strategies
- Experience with report writing, maintaining statistics
- Ability to work under pressure and meet deadlines
- Ability to handle the privacy of confidential information and use sound judgement in protecting confidential information
- **Clearance through a Vulnerable populations police screening process. Must have before commencing employment**:

- **Current CPR and First Aid certification-must have before commencing employment**:

- Must be able to show proof of vaccination or provide medical or human rights exemption documentation

**Job Expectations**
- Operate in accordance with policies, procedures, guidelines and protocols of LUSO Community Services
- Participate constructively as a member of LUSO Community Services’ staff team to achieve organizational goals and objectives
- Represent the Mission, Goals and Values of LUSO Community Services
- Attend staff meeti