IT Help Desk Support

**About this role**:
We have a unique opportunity to gain valuable practical and professional experience in our IT department as an IT Help Desk Support for a duration of six (6) months. If you are currently enrolled in a relevant program or recently graduated, this opportunity will help you prepare for a future career in IT. This position will help support the IT team with various projects and tasks. At BHI, we recognize the importance of diverse perspectives and believe that students bring fresh ideas to the table, contributing to our ongoing success.

As an IT Help Desk Support, you’ll have the opportunity to contribute to our team, work alongside and learn from experienced and talented professionals. This position reports to the Director of IT, Cyber Security & Business Transformation and is an on-site position.

**Core Responsibilities**:

- Support the IT team in expediting Technical Support Tickets and technical assignments
- Demonstrate a results-oriented approach with a strong sense of accountability and ownership, ensuring timely task completion
- Provide written documentation in accordance with BHI standards
- Offer desktop support and deploy new PCs/Laptops
- Provide network administration support
- Monitor and record resource utilization (CPU/Disk/Memory utilization)
- Monitor backups
- Provide telephone VoIP support
- Offer telecommunications support
- Prepare IT operations-based documentation All other duties as assigned

**What we are looking for**:

- New graduate or currently pursuing a degree in Computer Science, Network Engineering, Computer Engineering or equivalent Knowledge of operating systems, virtual machines, mail filters, network administration, vulnerability and patch management, release upgrade management, VPN communications, telecommunications, cloud and hosting-related technology solutions, and desktop technical support is considered an asset

**What you'll need to be successful**:

- Advanced troubleshooting, problem-solving, and analytical skills for timely resolution of Technical Support Tickets and assignments
- Proficient organization and technical skills to support independent management and timely completion of work assignments and priorities
- Excellent verbal and written communication skills, including strong reading comprehension abilities
- Exceptional interpersonal and customer relations skills
- Strong work ethic with a positive approach to work and co-workers Energetic and motivated with an excellent attendance record

**Who we are**:
Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 69,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the rigorous work of our engineers and the professionalism of our customer service representatives to our resilient operations crews and all those in between, we work together to deliver value at every level of the organization. It is a value proposition that lies at the very core of our company - caring for people, community, stewardship, and sustainability - all with a commitment to continuous improvement in everything we do.

We rely on the skills and abilities of all our employees to assist us in reaching our mission, goals, and objectives. We emphasize our core values and expect all employees to act consistently in accordance with those Values.

We care about our team, work, customers, and our business. Our commitment to delivering quality service and providing a safe work environment governs our daily activities. Each team member has a responsibility to help one another achieve success and satisfaction on the job. Vision and strategy are vital, but it is our people who create value.

We promote a performance-driven, values-centric, diverse, and inclusive culture. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.
- Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
- Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
- Take initiative, lead by example, demonstrate a positive attitude and are respectful of diverse perspectives Have a strong track record of excellence in all that they do

**In exchange, we offer the following**:

- Competitive compensation
- Safe working conditions
- Opportunity to learn and gain hands-on experience with one of the leading Local Distribution Companies (LDC) in Ontario An open and inclusive work environment
- **Drive for Results **- Achieving goals, striving for excellence, and managing work deliverables and processes effectively.
- **Accountability **- Understanding your role responsibilities and fol