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Sales Support Specialist

2 weeks ago

St Catharines, Canada Flora Pack Full time

Flora Pack

St. Catharines ON

$19 an hour - Full-time with benefits participation after successful completion

At Flora Pack, we are excited to be hiring a Sales Support Specialist to join our growing team. This role will provide administrative assistance to our Sales Team by ensuring seamless liaising communications and a creative flair for problem solving and marketing. We are a family-owned business that sources from a large variety of growers throughout the Niagara region that includes potted and cut flowers. We supply weekly and holiday crops to our valued US and Canadian customers. Our purpose is to enrich lives with the beauty of flowers and plants.

**Character first**

Simply put, we seek, and hire based on one’s character and values first, skills and experience secondly.

Because we invest in a company culture fully committed to our purpose and values, we are not looking for people who just want a job. We are looking for passionate team players looking to grow in an environment where people are valued, contributions are recognized, and integrity guides each of us.

**Our values**

Working in the floral industry isn’t easy but it is rewarding. Here at Flora Pack, it is crucial that we operate with clarity on what is most important for us as a team. The following five values provide the framework for our actions and decisions day-in and day-out:

  • Purposefully Productive
  • Embracing Excellence
  • Together in Community
  • Appreciating Beauty
  • Living with Integrity

**Our culture**

We are not perfect, but we can proudly say that we have a small group of reliable, hardworking, and honest people which allows us to run a successful business. That means doing the right thing for our team, suppliers, and customers. We can only ensure a remarkable client experience and a friendly, professional workplace if we have the right people representing us. This is why we are fully dedicated to equipping and growing our team. We are committed to ensuring that what matters to you is what matters to us. It is this alignment that will ensure a remarkable experience for you, the team, our clients, suppliers, our families, and community

**Core responsibilities**

The Sales Support Specialist provides seamless and effective administrative support to our salespeople.

To be successful in this role, you will have strong customer service and time management skills to thrive in a fast-paced industry and be comfortable with ever-improving processes. You possess integrity and a strong work ethic. You are highly motivated, organized, and are a dependable team player.

**Job Functions include but are not limited to the following**

  • Maintain communications with team members, senior support personnel and suppliers to ensure strong customer relationships.
  • Follow through on all orders, ensuring exceptional service delivery by working in tandem with the

Sales Representative.

  • Assist with customer orders, account statuses and relevant resolutions.
  • Provide data and guides that support the sales team.
  • Stay up to date with new product and feature launches.
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
  • Suggest process improvements for bettering customer supports and efficiencies.
  • Strives for a common goal of high-quality and maintains a desire to constantly improve quality

(aiming for excellence) while meeting sales targets.

  • Ensure compliance of company policies, procedures relating to safety, employment, and labour standards
  • Create programs and provide creative design to customer specific requests.
  • Performs other duties as assigned.

**Core Competencies**

  • Strong communication skills to develop strong, professional, working relationships that supports sales.
  • Projects a helpful, friendly, proactive, and cooperative attitude through clear and effective communications.
  • Demonstrates emotional intelligence to be both a team player and works to diffuse tensions in support of a collaborative and healthy working environment.
  • Takes initiative and contributes to company growth.
  • Follows current practices, procedures, and directions to ensure efficiency and quality measures are maintained.
  • Working knowledge of MS Office Suite with a bent to learning new technologies.

**Experience/ Education**

  • Previous experience in a data entry/customer supporting liasion role
  • Experienceand/or education in marketing or design will be considered an asset
  • Driven, results-oriented professional

**Mental/Physical Requirements**

  • Cognitive abilities to utilize technology, problem solve, identify opportunities and work under pressure.
  • Ability to sit for long periods of time while performing job responsibilities.

**Required Work Schedule**

Schedule will cooincide with regular office hours M-F, 8-5. This role may require flexible and/or longer hours during busy periods to support business needs.

**Job Types**: Full-time, Permanent

**Salary**: From $1