Tax Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

Reporting to the Manager in Tax Operations, the Tax Specialist is responsible for handling transactions and reporting with various levels of complexity.

They are responsible for providing excellent customer service by responding to the inquiries in a timely and professional manner, to the satisfaction of the client, Canada Revenue Agency legislation, and Manulife policies. As part of a high performance team, the Taxation Specialist handles a specified level of cases without escalating them to the Tax Manager.

**Responsibilities**
- Reviews and/or processes received transactions accurately and in a timely manner.
- Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
- Plan and implement manual year-end tax reporting requirements
- Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
- Demonstrates a positive attitude in finding solutions to problems.
- Contribute to the optimization of service efficiency by suggesting process improvements.
- Collaborates effectively with the other departments within Policy Services

**How will you create impact?**

**Competencies**:

- Consistently meet or exceed productivity, quality and service standard objectives.
- Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.
- The versatility to do many different types of work within the business area.
- Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
- Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
- Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Bilingualism (French and English) is an asset
- College diploma or relevant work experience
- Ability to work independently, with mínimal direct supervision
- Demonstrated decision-making skills
- Entrepreneurship, initiative and attention to detail
- Strong interpersonal skills and verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to respond positively and constructively to challenges and opportunities
- Organizational skills and ability to multitask
- Excellent customer service skills
- Resilience and sense of adaptation
- Solid problem solving and decision-making skills
- Self-starter with excellent initiative and attention to detail
- Successful experience in working in a fast-paced environment
- Consistently responds to challenges and opportunities in a positive and productive manner

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as M