Patient Experience Coordinator

1 week ago

Toronto, Canada Spectrum Health Care Full time

Company Description
**The Position: Patient Experience Coordinator**

Spectrum is a leader in the delivery and reinvention of home care. We embrace innovative care models and technology so that we can serve more patients and provide a high quality patient experience.

By joining Spectrum, you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled professionals.

**Job Description**:
**Help us deliver an outstanding patient experience. **We’ve recently invested in a new patient experience survey tool and we are looking for the right person to execute this exciting program.
- Ensuring Spectrum completes at least 500 surveys across our patient population each month, including calling people directly and documenting their responses.
- Developing processes and communications to transition more patient surveys from phone to internet.
- Creating monthly and quarterly reports for presentation to management and our patient advisors.
- Customizing our survey tool for use within our specialty programs (such as clinics and palliative care).
- Summarizing customer complaints and follow up with our Operations team to address them.
- Expanding the program to new regions as required.

**Qualifications**:

- You are a new graduate who is looking to make your mark with an impactful organization.
- Your attitude, approach and communications skills set you apart. Experience is a “nice-to-have” but we will train you
- Customer service is your mantra.
- You have a passion for making the care experience better for patients and their families.
- You excel at Excel and put the power in Powerpoint
- You understand data and can recognize trends.
- You are a collaborative team player - you know how to engage colleagues to drive success.
- You are an empathetic communicator who can navigate tough conversations when they happen.

**What we offer you**:
Spectrum offers competitive compensation and benefits, a hybrid work environment and the opportunity to be part of an amazing team on an awesome journey

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Additional Information

**Spectrum Health Care **is thrilled to be named one of **Canada’s Best Managed Companies.** This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click **here** to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

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