Service Technician, Empire Envelope

**Title**: Service Technician

**Location**:#1, 2315 - 30th Avenue NE, Calgary
- Decisions about starting pay are based on demonstrated and relevant experience, knowledge, skill, and proficiency in relation to posted job qualifications and requirements._

**Job Overview**

We have an exciting opportunity for a** Service Technician**to join Empire Envelope Ltd., in Calgary, AB. The Service Technician is responsible for repair services for items as well as working with trades to ensure delivery excellent service to exceed customer expectations.

Your day-to-day responsibilities will include:

- Servicing insulation, drywall, taping, texture repairs and/or scopes of work.
- Moving materials and scaffolding as directed.
- Maintaining site cleanliness during scope of work.
- Upholding and protecting the high-quality standards of Empire Envelope Ltd. and ensuring that all work performed meets or exceeds these standards.
- Representing Empire Envelope Ltd. when dealing with builders, homeowners, and trades.
- Tracking of hours and scope of work completed at every job for tracking and billing. This may include pictures, notes and description of work completed.
- Providing feedback to direct manager regarding overall quality of work and/or site issues.
- Maintaining weekly vehicle inspections for general vehicle cleanliness and maintenance. Reporting any vehicle concerns upon notice.
- Ensuring hazard assessments are filled out, proper PPE is worn and safety concerns are reported.
- Promoting and enforcing a safe work environment, ensuring work is completed in a safe manner and adhering to Qualico’s Safety Program and relevant health and safety legislation.
- Working with all team members and divisions, as needed.
- A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
- A creative thinker; you identify new ideas, techniques and opportunities to improve performance and productivity.
- A leader; you develop and improve the skills of others through effective coaching and guidance.
- A creative problem solver; you think outside the box for solutions without fear of failure.

**Essential Requirements**
- 1+ year of experience in insulation, drywall and general construction.
- Previous experience with taping, texture and painting.
- Great communication skills and problem-solving skills.
- Must maintain a clean class 5 drivers license with clean abstract at all times.
- Previous experience working for a homebuilder/drywall company is preferred.
- Previous supervisory/personnel management experience is preferred.
- Comfortable using office equipment and Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint, and SharePoint).

**Key Values**
- Build trusting, productive working relationships.
- Take ownership of decisions and their outcomes.
- Collaborate openly, positively, and respectfully with others.
- Set and achieve clear, measurable goals.
- Commit to continuous learning and personal growth.
- Stay current and proficient in technical skills.

**What We Offer**
- Competitive compensation and benefits package.
- The opportunity to contribute to a growing organization with a strong reputation for excellence.
- A professional and collaborative work environment.

**Working Conditions**

You work primarily on-site with some time spent in an office environment during regular business hours. Occasional overtime may be required.

**About Us**

Empire Envelope Ltd, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as we have been doing already for over 50 years. With operations in Edmonton and Calgary, we service all residential and commercial needs.

Our team is dedicated to being an industry leader and to building long-lasting relationships with customers and their people. We seek to deliver exceptional service, on time and of the highest quality to all our customers. To learn more, click here.

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