Resource Centre Representative
7 days ago
Company Bio
Quinte Health Care (QHC), located in south/central Ontario, is an integrated system of hospitals working with our partners to provide exceptional care. Our four hospitals: Belleville General Hospital, Trenton Memorial Hospital, Prince Edward County Memorial Hospital and North Hastings Hospital, offer high-quality, comprehensive health services to nearly 200,000 people throughout the region.
Position Summary
Please reference your collective agreement for corrected rate of pay to the three decimal points.
Required
- Grade 12 education or equivalent education with working experience.
Duties
- Answers telephone and or console, takes messages, screens and re-routes calls for both internal and external customers.
- Dispatches tasks utilizing computer software.
- Resolves service problems to customer’s satisfaction.
- Monitors alarm panels and initiates response to codes and alarms
- Trouble shoots pager and telephone handling questions.
- Attends all dept./hospital in-service orientation and other meetings as required.
- Competence with telecommunications and network technology.
- Performs other clerical functions
- Performs other duties as assigned.
Closing Statement
Equal Opportunity
613-969-7400 x2577 for assistance.
Physical Demands Analysis
Strength
- Required Rarely - lifting average 5 pounds maximum 20 pounds, carrying, pushing/pulling
Mobility
- Required Constant - sitting
- Required Frequently - neck, elbow, wrist movements, fine finger movements and gripping
- Required Occasionally - standing on hard surfaces
- Required Rarely - walking on hard surfaces, balancing
Dexterity
- Required Often - prolonged fine finger movements,
- Required Frequently - gripping/grasping, eye/hand coordination
- Required Rarely - reaching with both hands,
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