Patient Care Coordinator

Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently looking for a full-time **Patient Care Coordinator **to join our team at our **Vancouver** location

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables
- Perform data entry tasks
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including billing questions
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness
- Schedule patient appointments and procedures according to established protocol
- Greet patients and screen them for appropriate information
- Inventory management (placing and receiving orders from vendors)
- Maintain/review patient records, charts, and other pertinent information
- Respond to/refer incoming patient phone calls
- Perform other related duties as assigned

**Qualifications**:

- Availability Monday to Friday 9:00 am - 5:00 pm
- Fluent in Mandarin or Cantonese an asset
- Post secondary degree preferred or related experience
- Self-motivated, punctual, and organized
- Excellent problem solving and interpersonal communication skills
- Demonstrated commitment to high levels of quality and customer service
- Strong analytical and problem-solving skills
- Must have a compassionate, caring, self-motivated, and driven personality
- Must be able to perform with mínimal supervision
- Ability to work in a team environment and be a team player
- Ability to speak multiple languages is an asset but not required

If you would like to join a team of highly caring and compassionate individuals looking to improve people’s lives, we invite you to apply

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?
- What are your salary expectations for this position?

**Experience**:

- administrative: 1 year (required)
- customer service: 1 year (required)

**Language**:

- Cantonese or Mandarin (preferred)

Work Location: In person