Food & Beverage Supervisor - Chateau Nova Yellowhead

5 days ago

Edmonton, Canada Nova Hotels Full time

We are seeking a dedicated and hands-on **Food & Beverage Supervisor** to join our team and oversee the day-to-day operations of our Restaurant and Lounge. Reporting to the Food & Beverage Manager, this role is responsible for supervising and supporting the front-line Associates, ensuring exceptional guest service, operational excellence, and a positive work environment that fosters growth and development.

This position requires open and flexible availability.

As a leader in our Food & Beverage team, you will exemplify our service standards, coach and develop team members, and help drive an environment of innovation, safety, and hospitality.

**Key Responsibilities**:

- Provide direct, hands-on supervision of Associates in the Restaurant and Lounge, supporting them during shifts and ensuring standards are met.
- Promote a high-quality guest experience and positive employee relations through effective leadership and example.
- Coach and train Associates on service, cleanliness, and company standards.
- Oversee nightly closing procedures and ensure all areas are secure and clean.
- Address guest concerns promptly and professionally.
- Ensure Associates are properly attired, prepared for their shifts, and recognized for their contributions.
- Document discrepancies or violations of standards and policies.
- Support Health & Safety and sanitation compliance at all times.
- Assist with executing promotions, events, and banquets as required.

**Additional Duties**:

- Conduct weekly audits and coach staff as needed to maintain standards.
- Communicate shift challenges and suggest improvements.
- Ensure all incidents are documented and staff are retrained where required.
- Encourage and participate in hotel-wide events and functions.
- Train new team members effectively on expectations and standards.
- Maintain clean and organized storage, banquet, and service areas.
- Review Banquet Event Orders (BEOs) daily and ensure proper room setups.
- Monitor and manage food and liquor orders.
- Attend BEO meetings and provide scheduling input as needed.
- Perform other duties and projects as assigned.

**Qualifications & Skills**:

- Previous supervisory experience in Food & Beverage or Hospitality is preferred.
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Knowledge of health, safety, and sanitation standards in food service environments.
- Positive, professional demeanor with a commitment to guest service and team success.

**Nova Perks**:
In addition to competitive wages we offer:

- Meal program
- Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
- Friends & Family Rates at any of our locations
- Extended Health Benefits for full time employees
- Employee Discounts at the F&B Outlets

**About us**
- Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.
- **We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.

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