Quality Improvement Specialist

Position Profile:
** Join our Clinical Innovation and Transformation team.**

Humber River Hospital is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion to deliver compassionate, professional, respectful care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

Do you love working with teams of diverse health professionals to solve old problems in new ways? Do you have solid facilitation, critical thinking, and stakeholder management skills? Come play a key role in ensuring the success of digital health innovations at Humber River Hospital.

We have an exciting opportunity for a **Quality Improvement Specialist **to join our **Clinical Innovation & Transformation (CI&T) team.**

**Responsibilities**:

- Facilitate the management, collection and analysis of clinical and non-clinical Hospital workflows and processes, as well as stakeholder engagement data to find opportunities for improvement as assigned
- Communicate pertinent trends in the data to leadership and / or applicable project stakeholders.
- Coach clinical/non-clinical colleagues on various data driven methods of improving and thinking about their workflows and processes, including on how stakeholders can assist on gathering and analyzing data and the changes resulting from analyses
- Support the Systems Development Life Cycle for digital solutions by facilitating requirements definition, solution design, validation testing and test-runs for new processes; gathering other pertinent information; and providing input into training/adoption material.
- Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
- Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
- Define, design, implement safe and efficient clinical and/or operational systems using Human Factors engineering principles, including:

- satisfaction with health care services, outcomes, and safety
- technologies, equipment, and process risk prevention
- Review best practices and evidence based health care literature to inform recommendations & selection of alternatives for clinical and non-clinical process improvements and/or required solutions
- Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
- Propose standard process approaches to leadership that can be implemented across the organization so as to reduce the amount of variability across common processes
- Present recommendations to stakeholders and / or process owners
- Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality Improvement, risk reduction, and improving data driven decision-making
- Act as a change agent by providing leaders, teams, and departments with the most current process improvement, user-centered design and human factor methods and the tools to assist in transformation activities
- Engage leadership and stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
- Partner with management, project champions project coordinators, and process owners to align process improvement initiates with business objectives.
- Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.

**Requirement**:

- Undergraduate degree in Healthcare, Healthcare Administration or Health Informatics required
- Undergraduate degree in Healthcare required or Graduate degree in Healthcare Administration preferred
- Experience in quality improvement science (e.g. Lean, Six Sigma, High Reliability), service design, change management, risk management, project management and statistical analysis required
- Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
- Minimum of 3 years (recent) experience in leading patient experience and quality improvement initiatives
- Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
- Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
- Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
- Demonstrated initiative in improving work skills and