Service Contract and Training Administrator

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

Position: Service Contract and Training Administrator

Location: Mississauga, ON
Job type: Full Time, Permanent

**The impact you will have**

This position is responsible for the regular maintenance of service contracts, including changes in agreement details as well as annual renewals for all Arjo service customers. This position is also responsible for providing administrative/creative support in creating training material and technical resources in collaboration with technical experts.

As the Service Contract and Training Administrator you will be responsible for:
**Service & Contract Management**
- Renew and update annual service agreements.
- Adjust renewal pricing as necessary.
- Create new service fields in the ERP system.
- Process changes to service agreements (equipment, customer, pricing).
- Handle corporate account requirements, validate agreements, update equipment lists, and ensure proper invoicing.
- Develop and maintain discount models.
- Administer the field service platform, including user setup and error corrections.
- Provide back-office support for field service orders.
- Keep service information current in the ERP system.
- Offer additional administrative support across all system areas.

**Training Administration**
- Develop and maintain training materials for field technicians on repair and preventative maintenance.
- Collaborate with technical experts to create accessible content.
- Produce various content types, including documents, presentations, videos, and interactive tools.
- Schedule regular virtual technical training sessions.
- Provide backup support to the advanced technical support group using ERP and technical knowledge.
- Assist in delivering training sessions and workshops for field technicians and staff.
- Perform other duties as required

**The skills you will need**

**Skills**:

- ERP system experience, Infor M3 is a plus.
- Strong Excel, customer service, and problem-solving skills.
- Highly organized and results-driven.
- Computer literacy, including IT concepts, Windows OS, and Microsoft Office.
- Ability to travel for training.
- Data interpretation and manipulation skills.
- Some shift work required.

**Education**:

- 1-3 years of experience, especially as a system administrator with ERP systems.
- Healthcare industry experience with repair and preventative maintenance is a plus.
- Experience in launching or training on ERP systems is beneficial.

**Physical Requirements**:

- Frequent standing, walking, sitting, and long periods of driving.
- Use of hands for handling objects, tools, or controls

**What we will offer in return**

Through our well established Guiding Principles, we promote a customer-oriented, winning and sustainable corporate culture. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
- Benefit Coverage - medical, dental, vision, life insurance
- Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Statutory Holiday Substitution Program
- Volunteer Time Off Program - paid time off to volunteer
- Participation in social and wellness events
- Base pay and performance bonus. (Vary based on the nature of the job)
- Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

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