Technical Support Analyst Ii

1 week ago

Toronto, Canada Visier Full time

Overview:
**Visier is the global leader in People Analytics and Workforce Intelligence trusted by over 8000 customers and a third of the Fortune 500. Our solutions give customers valuable insight into their people, because people are a business' most important asset. Every day Visier employees work to help create more efficient, fair, and successful businesses through leveraging data. Recently closing a successful Series E funding round, and a landmark $1B valuation, Visier is embarking on an incredible phase of its 11-year growth journey.**

What You'll be Doing...:
**Health & Safety at Visier**
Visier is committed to creating a safe and healthy environment for our employees, customers and community. As part of this commitment, we require all employees to be fully vaccinated for COVID-19 or qualify for an exemption.
- Customer-service focus on the commitment to excellence
- Working with enterprise customers to anticipate, identify and respond to issues and questions they experience with Visier’s solutions and address their technical concerns and requests
- Serving as a product expert (technical and functional) for Visier’s product and services
- Coordinating Customer Success functions to diagnose, troubleshoot and solve client’s technical issues in a timely and professional manner
- Collaborating with Customer Success, Development, and Operations teams to strategize client-specific implementation tactics
- Assisting with implementing Visier best practices.
- May be asked to perform other duties as required

The impact you'll have...:

- Most importantly, you share our values...
- You roll up your sleeves
- You make it easy
- You are proud
- You never stop learning
- You play to win
- Post-secondary education and minimum 4+ years experience in a technical-focused externally-facing customer support role
- Proven ability to script in at least one (1) language, ie: Python, Bash, JavaScript, Perl, etc.
- Strong analytical and problem-solving skills
- Exceptional technical aptitude and experience working with SQL and ETL Tools.
- Experience working with complex data structures, data warehousing concepts
- Excellent interpersonal and communication skills with excellent telephone etiquette, and able to comfortably present and explain complex concepts via phone and webinars
- Efficient time management skills, able to work under pressure and remain organized
- Ability to anticipate and predict potential cascading effects of changes made within customer environments
- Effective customer resolution skills and an innate ability to resolve differences to reach an understanding
- Ability to prioritize work and work with ongoing changes within the work environment

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