Field Technician

**Province**: Nova Scotia
**Branch**: Dartmouth
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

The Territory Manager is responsible for managing a geographic sales territory while ensuring market share growth and customer relationship development. The Territory Manager will also be responsible for expense control, sales staff training, CRM updates and monthly and annual sales forecasts.

**DUTIES AND RESPONSIBILITIES**
- Sell Strongco products;
- Identify and cultivate relationships with potential customers through site visits;
- Provide monthly and yearly sales forecasts on a timely basis;
- Gathering trade appraisal information;
- Preparing initial costing sheets before new deals;
- Facilitate the smooth completion of deals as liaison with customer;
- Assist with RFQs/RFPs;
- Manage all costs associated with territory management (expenses).

**CORE COMPETENCIES**:

- Strong leadership skills coupled with comprehensive experience in all facets of IS and IT hardware and software systems;
- Ability to plan and implement advanced technology and business solutions while maintaining ‘bottom line’ focus;
- Team-based management style and strong inter-personal communication and inter-active abilities;
- Goal and objective-driven;
- Creatively persistent and exceptional listening skills.

**EDUCATION/ TRAINING**:

- Post-secondary diploma and/or relevant work experience in sales;
- Finance/lease training;
- Attendance and completion of product training.

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. He will assume overall responsibility for the safe, effective, clean, organized and professional performance.

**DUTIES AND RESPONSIBILITIES**
- Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch
- Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work
- Responsible for all aspects of assigned field service calls, including but not limited to:

- Proactive customer contact in order to properly identify machine faults
- Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes
- Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis
- Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work
- Accurate and timely service report submissions (includes time cards)
- Care and maintenance of assigned service vehicle and tools
- Daily vehicle checks and CVOR log-books
- Effective, open and frequent communication with dispatch and office
- Responsible for the return of un-used parts upon the completion of field service work
- Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times

**CORE COMPETENCIES**:

- Exceptional customer service skills
- Must possess excellent written and oral communication skills
- Excellent time management skills
- Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
- Although much of the time will be situated in an assigned territory (field environment), occasional travel to other branches or customer locations outside of assigned service area may be required
- Willingness to participate and complete required training initiatives
- Must poses clean drivers abstract
- Must supply own tools
- Mandatory rotation for after hours on-call (approx. 1 week / 6-8week period).

**EDUCATION/TRAINING**:

- Post-secondary diploma and/or relevant work experience required.
- Licensed Heavy Equipment Certification/license or equivalent.