IT Infrastructure Manager

**IT Infrastructure Manager**

**Job Summary**:
Established in 1785 Bixlers is an American luxury jewelry, specialty retailer, wholesaler & manufacturer. We are America’s oldest jeweler, with manufacturing teams & offices in Montreal CAD and Vermont U.S. Our success is attributed to over 225 years of dedication to our customers. We are expanding our North American businesses, thus rapidly expanding our manufacturing, wholesale & Ecommerce channels. We are well on our way, and this current **IT Infrastructure Manager** position will have a major impact in helping our organization achieve its ambitious growth objectives.

If you are interested in being a part of a highly motivated team that values collaboration, innovation while working in a fast-paced entrepreneurial environment this is a great career opportunity.

**Summary of Duties**
- Alongside the COO & Manager Retail Systems, Application Development and Information Security, help to prioritize the product roadmap and new features/capability development in line with company growth objectives, enterprise architecture and technology biases
- Delivery of strategic infrastructure projects and initiatives across the company.
- Collaborate with management and peers on an agreed Infrastructure Strategy
- Build effective relationships and partnerships with all the lines of business that depend on the IT services
- Develop and implement best practices for our IT function and ensure security, stability, and scalability
- Work in a fast-paced environment to deliver high quality nimble solutions and services while maintaining a strategic vision and set of priorities
- Provide technical support to all services of the organization
- Administer maintenance, licensing and purchase of all information technology hardware and software systems
- Oversee & manage EDI integration projects between our ERP system and various e-commerce, marketing & CRM tools and marketplace partners, such as Shopify, Salesforce, Fanatics, Adobe etc.
- Work in partnership with the E-commerce and Marketing teams to enhance our set-up to facilitate processes in an everchanging digital landscape
- Direct the effective delivery of networks, development, and disaster recovery systems and processes
- Research and recommend new tools & solutions to enhance overall business processes
- Create processes and standards for selection, implementation, and support of systems
- Protect and lead projects to protect sensitive information and system-crucial data
- Develop IT security policies that cover data access, devices, incident response, and other issues
- Work directly with Finance and Operations to coordinate budgets and approve infrastructure improvements
- Lead the infrastructure team on driving standardization and reliability across all performance sensitive systems
- Develop cloud management processes and best practices
- Deep knowledge of Active Directory best practices, both from a security and operational perspective
- Strong practical knowledge of other core infrastructure elements, including secure networking design & firewall configuration, and VPNs
- Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.
- Design and implement cyber security compliant protection options, including disk encryption, backups, etc.
- Maintain an IT system update program that addresses identified risks and business security requirements for operating systems and infrastructure
- Provide the necessary leadership and oversight to the IT team to make sure systems run smoothly and necessary improvements are made

**Qualifications**

**Education**: Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, or a related field

**Experience**: 3+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects

**Computer Skill**: Experience in working with Microsoft Business Central, Power BI, Shopify

**Other Skills**:

- Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
- Strong knowledge of project management principles.
- Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
- Excellent leadership and decision-making skills
- Prior experience with hardware/software installation & configuration preferred
- Excellent diagnostic and problem-solving skills
- Should possess an interest in technology, computers and mobile devices
- Possess ability to work under pressure and multi-task while working under deadlines
- In-depth understanding of diverse computer systems and networks
- High level understanding of internet security and data privacy principles
- Knowledge of web page management (HTML, UI/UX)
- Certification as IT Technician (e.g., CompTIA A+, Microsoft Certified