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Client Care Support Services at Psychological

2 weeks ago

Remote, Canada PsychSolutions, Inc Full time

Shift are flexible, but currently looking for

Mon 9-3

Tues / Thurs 11-6

Weds 9-6

Fri 9-7

Saturdays

This role will report to the Head Admin and Clinical Director.

About us

PsychSolutions is an Edmonton based Mental Wellness Clinic, focused on supporting people to heal, grow, and thrive.

Our therapists support people in moving through and beyond life difficulties and traumas experienced. Many of our clients come to our clinic for support in managing depression, anxiety, suicidality, grief/bereavement, managing bipolar disorder, relationship difficulties, sleep disruption or insomnia, and to improve overall functioning after a work-injury or motor vehicle accident.

Our vision

We help thousands of people learn to live a life with ease by supporting clients through our process of Heal, Grow, Thrive.

Our core values

  • Supportive Care - To support clients in healing, growing, and thriving
  • Authenticity & Heart Connection - At PsychSolutions we use empirically validated approaches for treatment through a heart-based, compassionate, and authentic connection with clients
  • Be a Team Player - We believe in collective effort and mutual support in personal and clinic goals.

To succeed in this role

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

Psychology undergraduate students and graduates are welcome

Responsibilties

Supporting Psychotherapists, Psychologists and Social Workers with client bookings, payments, administrating intake & consent forms, etc.

Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

Maintenance of templates, manuals, and clinical files

Claims confirmations from Insurance companies

Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

Confidence to share ideas and constructive criticism to help us grow

Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

Tech savvy (we are mostly paper-less and everything is online)

Familiarity with Jane (online booking) platform and using Jane to create client profile, create forms, set up invoices, and integrating with Quickbooks

Familiarity with quickbooks and basic bookkeeping

An appetite for innovation and simplicity who is highly process oriented

Working autonomously comes easy to you but you also love collaborating with a talented team

Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

Application process

Please submit resume and cover letter.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website psychsolutions.ca

**Job Type**: Part-time

Part-time hours: 20 per week

**Salary**: $20.00 per hour

**Benefits**

  • Flexible schedule
  • Work from home

Flexible Language Requirement

  • French not required

Schedule

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: Remote