Booking Clerk

2 weeks ago

Calgary, Canada Vivo Cura Health Full time

Vivo Cura Healthcare is a multidisciplinary MSK pain management clinic focused on treating patients with muscle and joint pain. Our philosophy is that every member of the Vivo Cura team has a unique and important role to play as we try to accomplish our mission: to empower people in pain so they can get back to living. We are looking for a part-time (0.8FTE) Medical Office Assistant who shares this philosophy and can grow with us.

Reporting to the Lead of Systems, Software and Booking, the Medical Office Assistant will be responsible for overseeing various patient-facing responsibilities and helping coordinate patient flow throughout the clinic.

**Duties and Responsibilities**
- Answer phone calls and interact with patients as their first and ongoing point of contact
- Schedule appointments
- Liaise with other care providers regarding referred patients
- Update electronic medical record system with appropriate information as needed
- Ensure patient records and files are accurate and current
- Deliver impeccable customer service to patients, clinic staff and referring physicians
- Maintain and respect patient confidentiality at all times
- Warmly greet and register patients upon arrival.
- Issue patient invoices/receipts
- Adhere to Vivo Cura Health policies, procedures and protocols
- Various other clerical administrative duties as required

**Key Competencies**
- Exceptional time management skills, ability to multitask, strong attention to detail
- Excellent communication skills
- Demonstrated ability to provide professional, compassionate patient care
- Demonstrated proficiency in the use of computers and medical software
- Effective problem solver
- Strong collaboration and team skills

**Education and Experience**
- Completion of a recognized Medical Office Assistant program, and/or
- Software literacy: experience utilizing EMR and other healthcare related software, preference given to those with experience using Accuro

**Job Types**: Part-time, Permanent

Pay: $18.00-$23.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have at least 2 years experience working in a healthcare clinic setting?
- Do you have prior experience in a diagnostic imaging setting and are familiar with fluoroscopy or related services?

Licence/Certification:

- certificate from a recognized MOA program (preferred)

Work Location: In person

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