Bilingual (French/english) Customer Service

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team. We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement, and health sectors.

**As a** **Bilingual Customer Service Representative, you will**:

- Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to our lending solutions.
- Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
- Accurately enter data, follow scripts, maintain records and handle high call volumes in a fast-paced environment.
- Live our value proposition of providing access, relief and respect to the cash and credit constrained consumer
- Through superior product knowledge and your influence skills engage with customer to retain product or service by following a prepared script and process capitalize on cross-sell and up-sell product opportunities by paying attention to customer need
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies.

**What you need to work with us**:

- Experience in a customer-facing measured work environment considered an asset
- 1-2 years’ Experience in a call center environment
- Excellent written and oral communication skills with the ability to create memorable customer experiences
- Achievement and results-oriented with a positive attitude
- Empathetic, compassionate and operate with integrity - really care for customers
- Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
- Bilingual in English and French
- Fulltime availability to work in our Montreal head office

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Why should you work for goeasy?**

To learn more about our great company please check out our Company Video below: