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Field Service Analyzer Specialist

2 weeks ago

Edmonton, Canada Spartan Controls Ltd. Full time

Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement and control solutions for process industries in Western Canada. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

**Summary**:
This role will require some flexibility of working rotations and working hours at customer sites to provide support throughout the lifecycle of our Measurement products and solutions.

**Role and Responsibilities**:

- Work with customer process and electrical engineers to define functional requirements.
- Work with our engineers at the Spartan solution center to design and implement analytical sample systems.
- Performing factory acceptance testing on new solutions prior to field deployment.
- Quick and reliable on-site demand field service support for our analytical instrumentation customers
- On-site evaluations and repair of device failures
- Performance analysis
- Application and process upset investigation
- Startup and commissioning support for analytical instrumentation products as required by customers
- Working with customers and internal Spartans on a start-up execution plans
- Overseeing and performing 3rd party interface checks
- Integrating analyzers with customer plant and business systems
- Troubleshooting issues
- Documenting and calibrating
- Planned preventative maintenance services
- Review maintenance procedures and train customer operations and maintenance personnel on proper analyzer operation
- Address any operational issues or concerns
- Perform health checks and verify proper operation of system components
- Calibration activities
- Performance analysis
- Perform in-house evaluations, calibrations, and repairs on a variety of Measurement and Analytical products
- Quality assurance on new equipment including testing new hardware and debugging new software
- Presenting and instructing formal customer education courses on products withing Spartan’s analytical portfolio
- Supporting our sales teams with technical insights and opportunities to win new buisness
- Provide technical remote telephone and digitally connected support services
- Possible camp rotation work occasionally required
- Participate in 7/24 on call rotation (approximately 3-4 x 1-week rotations per year)

**Qualifications and Skills**:

- Chemical, Electrical or Process Engineering degree is optimal but not required
- Science focused degree/diploma with experience with lab instrumentation and analyzers/analytical chemistry are encouraged to apply
- Diploma from a 2-year technologist instrumentation course or Journeyman Instrument Certificate
- Previous Instrumentation field service experience an asset
- Strong trouble shooting skills
- Comprehensive computer background and skills including networking
- Excellent customer service skills
- Strong interpersonal, communication, and organizational skills
- Able to produce quality documentation in a timely and accurate manner
- Entrepreneurial work ethic
- Some lifting of instrumentation equipment (not heavy)
- Must be able to distinguish colors
- Valid Alberta driver's license, safe driving record and willing to travel extensively
- Entrepreneurial work ethic

The training provided for this role will consist of formal factory training, mentoring, and partnering or shadowing with experienced Field Service Specialists.

This is a unique oppurtunity for individuals who want to work with a leading automation supplier, providing analytical solutions to many different industries along with the growing opportunities forming around Hydrogen and carbon capture and storage.

Close Date: September 01 (11:59 pm MDT)

IND123

Requisition ID: 881