Catering & Front of House Manager

Want to be part of a fun, fast-paced, dynamic company with a great culture and incredible benefits & perks? Join us

Habitat Food Services is in search of a highly motivated and energetic **Catering & Front of House (FOH) Manager** to join our talented team

**What Makes Us a Great Employer? **Here are some of the benefits and perks you can look forward to by joining our Team:

- Locally owned & operated for 30+ years
- Donation matching
- Annual health & wellness reimbursement
- Product & staff discounts to all our brands
- In-house training & certifications
- Opportunity for growth & advancement/leadership development
- Refer a friendwe’ll pay you
- FUN working environment - lots of team engagement initiatives and annual parties
- Respectful & inclusive culture
- Socially responsible
- Comfortable dress code with uniform allowance
- Free lunches, snacks and treats

As a Truffles Group team member who works more than 25 hours per week for a minimum of 6 months, you will receive an extended health and dental plan, paid volunteer days, anniversary bonus and education & tuition reimbursement benefits.

**Who is the Truffles Group?**

Locally owned and operated, The Truffles Group has been advancing Vancouver Island’s hospitality, tourism and beverage retail industries for over 30 years. During this time, we have grown from one employee to over 400, and from one brand to six Our group of companies includes Cascadia Liquor, Flight Cannabis Co., Habitat Café, Heritage Quay Developments, Victoria Butterfly Gardens, and Truffles Catering.

Guided by our founder’s entrepreneurial spirit and dedication to business excellence, The Truffles Group continues to push the boundaries of innovation and service to create elevated guest and team member experiences. We continue to grow and build our business responsibly and ethically on a foundation and commitment to our core values: Quality, Integrity, Community, Growth, and FUN

**Job Purpose**:
The Catering & FOH Manager will work closely with the Executive Chef, General Manager (off-site), and culinary team to execute internal and external events and meetings and café operations.

As a key member of the leadership team, you will help to provide a supportive and collaborative work environment where ideas and feedback are always welcomed. As a guest facing team member, you will be passionate about upholding the standards and reputation of the company and ensure health and safety practices are being followed and maintained. The Catering & FOH Manager will also support Truffles Catering event needs when called upon.

**Key Responsibilities**:

- Works closely with the Executive Chef to motivate and lead a team of professionals while creating and maintaining a positive, safe and learning environment.
- Works closely as part of a team to execute internal and external events to the expected high standards.
- As part of the leadership team, identifies opportunities to continuously improve upon what we do.
- Packages equipment for events and cleanup/take down upon completion of events.
- Setup, delivery, and service of food and beverage events throughout the campus to both internal departments and external organizations.
- Recruits and trains FOH team members in the expectations and standards of our workplace, service delivery and our culture.
- Provides coaching and performance management.
- Works with the Executive Chef to ensure Royal Roads University booking software is monitored and up to date for events.
- Creates schedules for café and catering operations.
- Undertakes daily sales tracking.
- Assesses staffing needs, ensure accurate billing, and inventory counts.
- Orders liquor, equipment, and other inventory needs as directed by the GM and Executive Chef.
- Is an ambassador and the face of our business, especially when greeting our guests and providing a welcoming environment.
- Creating memorable and lasting guest experiences by providing outstanding customer service.
- Handles cash and managing transactions through a point-of-sale (POS) system.
- Supports Truffles Catering events when needed.
- Supports café/coffee shop as needed.
- Contributes and participates within a team of positive, high-achievers who care about their guests and the company they are representing.
- Such other and unrelated duties as may be assigned from time to time by the Employer.

**Education, Skills and Qualifications**:

- Previous shift leader or management experience in a catering and events, banquets environment.
- Food Safe and Serving It Right certifications required.
- A welcoming, positive, and customer-focused personality with excellent communication skills.
- Ability to work well under pressure in a fast-paced environment and be highly organized.
- Ability to work independently and within a close-knit team.
- Valid Class 5 drivers license and your own reliable transportation.
- Has a deep love of F&B and the belief in its ability to motivate, inspire, educate and enterta