Operations Coordinator
2 weeks ago
At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants.
We are looking for an Operations Coordinator to join our Corporate - Operations team in Calgary, AB. Reporting to the Director, Customer Service, you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional customer service.
**What you will do**:
- Oversee operations by tracking progress, reviewing reports, and resolving issues
- Administrate National Renewals program
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made to be more effective
- Collaborate with stakeholders to develop and document standardized policies, procedures and processes
- Implement and communicate Company policy/procedures related to operational activities
- Maintain operations documents including core processes, SOPs and templates.
- Maintain Operations document file structure and SharePoint site.
- Support and train internal and external staff throughout Canada on operation policies and procedures
- Communicate effectively with external and internal team members and other stakeholders
- Maintain clear operational guides to ensure consistency of operations, compliance with laws, regulations, and/or standards
- Scheduling and coordinating meetings, committees, and working groups.
- Attend Operations’ meetings, health & safety meetings, etc.
- Other administrative duties as assigned
**What you will bring**:
- Able to work independently, is a self-starter and able to effectively multi-task
- Three years previous experience in an administrative function
- Previous experience in a Property Management organization will be an asset
- Experience with Yardi and Sharepoint an asset
- Ability to use MS office suite at an intermediate level
- Good customer service skills and pleasant demeanor
- Strong team player
- Excellent interpersonal skills combined with the ability to interact effectively with senior management
- Superior analytical and problem-solving skills
- Fluent in English in all communications
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