Customer Service Specialist

2 weeks ago

Toronto, Canada Pars Sport Club Inc. Full time

**About Us**:
Pars Sport Club Inc. is a dynamic and innovative organization dedicated to promoting physical activity, teamwork, and community engagement through various sports and recreational programs. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist.

**Job Summary**:
**Responsibilities**:

- Respond to customer inquiries, resolve issues, and provide support in a timely and professional manner
- Handle membership sales, program registrations, and payment processing
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with internal teams to resolve customer complaints and concerns
- Develop and maintain knowledge of our programs, services, and policies to provide accurate and helpful information to customers
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

**Requirements**:

- High school diploma or equivalent required; post-secondary education in a related field an asset
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Proficiency in Microsoft Office and ability to learn new software and systems
- Availability to work flexible hours, including evenings and weekends

**What We Offer**:

- Competitive salary and benefits package
- A fun and supportive work environment with a passionate team
- Free access to our facilities and programs
- The chance to make a real difference in the lives of our members and the community

**Job Types**: Full-time, Part-time, Fixed term contract, Internship / Co-op

Pay: $19.29-$22.05 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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