IT Solutions Analyst

2 days ago

SaintBrunodeMontarville, Canada The Group Master Full time

**Master, for over 70 years**
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
**It's good to work with us**
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

He/she will also demonstrate curiosity and a collaborative mindset toward AI adoption, and actively contribute to evolving our Agile and LEAN practices within the IT development lifecycle.

**What you will accomplish with us**:

- Promote and implement Agile and LEAN methodologies within the IT group’s daily operations
- Manage client request analysis, solution design, work planning, and support during acceptance phases
- Write concise user stories with relevant acceptance criteria using functional decomposition to create a value-driven framework
- Develop artifacts such as UX models, prototypes, process flows, and business rules to clarify requirements
- Collaborate with technical teams, QA, and other IT members to resolve scope and operability issues by identifying functional design options
- Engage stakeholders (internal clients, vendors, technical teams, Product Owners) to identify and resolve gaps or inconsistencies
- Support Product Owners in maintaining a refined product backlog ready for development
- Potential to act as Scrum Master within the internal team
- Partner with the Solution Architect to monitor technological evolution and ensure alignment
- Lead the selection of appropriate technology solutions based on business needs
- Track milestones and provide visibility to stakeholders
- Document issues, manage risks, and develop contingency plans
- Conduct system testing and support users during transition phases

**What You Bring to Our Team**:

- Bachelor’s degree in Computer Science, Information Systems, or equivalent combination of education and experience
- 10+ years as an IT Solutions Analyst or Product Specialist, with a focus on software analysis/design/development in e-commerce and SaaS business solutions
- Proven experience in medium to large-scale software implementation and deployment projects
- Strong command of Agile and LEAN methodologies and tools such as Jira
- Deep understanding of B2B distribution and supply chain management
- Experience conducting gap analyses and cost-benefit documentation
- Scrum Master experience is a plus
- Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country.

- Excellent communication and influencing skill

**Competitive Benefits: In addition to a rewarding career within our team, we offer**

- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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