All Level Heavy Duty Technician Acheson

**POSITION TITLE**:
All Levels Heavy Equipment Technician

**DEPARTMENT**:
Service

**REPORTS TO**:
**KEY DIRECT REPORTS**:
N/A

**PRIMARY RESPONSIBILITIES**:
At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed.

We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta.

We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.

Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture

Western Star Trucks (North) Ltd. Provides paid industry training to Expert certify all our Technicians in Western Star, Detroit Diesel, Cummins and Allision. These certifications are premium paid

This position will focus on representing the Western Star Trucks (North) by repairing and maintaining heavy-duty trucks.

You will be responsible for Diagnosing, repairing and inspecting Customer equipment and performing maintenance as required.

Repairs can include the following systems: Fuel, Lubrication, Powertrain, engine, Cooling, HVAC, Exhaust, Engine control, Electrical, Electronic, Suspension, Steering, Brakes (Hydraulic/Air) and frame components

Will be working in Shop, yard and maybe required to go to Customer location occasionally

**KEY POSITION FUNCTIONS**:

- Diagnose equipment/truck problems and determine required repairs.
- Ensure Customer’s unit is performing proper operation.
- Accurately communicate repair diagnosis to Shop Foreman and Service Writers
- Record any other defects found and report to Foreman and Service Writers to ensure Customer is aware.
- Assist in determination if failure is warrantable.
- Complete required repairs in an efficient manner
- Demonstrate continuous efforts to help the Shop improve Customer turn around and streamline work processes.
- Follow all Manufacturer guidelines when doing repairs and maintenance.
- Install rig up equipment on Customer and New Sales units as required.
- Perform repairs with respect to ensure the unit/parts do not get damaged.
- Complete all necessary paperwork for Work Order Processes
- Justify time spent on repairs with adequate corrective stories.
- Ensure all required documentation is acquired and filed with the work order.
- Ensure your technician punch time is accurate on the work order and make necessary corrections immediately.
- Complete required dealer training by the training end dates.
- Maintain up to date knowledge on product and new information as released.
- Assist other employees as needed to promote a friendly learning environment.
- Treat all Company/Customer and fellow employee’s property with respect.
- Adhere to workplace safety policies, regulations, and compliances.
- Report any unsafe conditions or accidents/injuries immediately to your Shop Foreman/Manager

**QUALIFICATION &**

**EXPERIENCE REQUIREMENTS**:

- Valid Class 5 Driver’s License with reliable transportation to and from work
- Obtain and maintain adequate tooling to perform repairs except for supplied equipment/specialty tooling.
- Must have roller toolbox, laptop.
- Ability to work independently and as a member of a team.
- Be professional and courteous with customer’s and peers.
- Ability to multitask.
- Able to work flexible hours to accommodate department demands.
- Preferred you are Registered in the Rap Program/apprentice program.
- Class 1 or 3 and Q endorsement License considered an asset.