Electrical Customer Service/counter Sales

1 week ago


Calgary, Canada Bartle & Gibson Full time

**Electrical Counter Sales Associate**

We are currently in search of a career-orientated person to join our **Customer Service team, Electrical division**. Reporting directly to the Branch Manager, you will be responsible for all Electrical counter sales and product returns while providing expertise as a member of the customer service team.

**DUTIES AND RESPONSIBILITIES**
- Develops and maintains positive customer relationships
- Responds to inquiries and processes incoming calls and orders
- Sources materials for customers when currently not in stock
- Receives, processes, and verifies the accuracy of orders from customers
- Responds to requests for order changes, including the maintenance of order/customer information files
- Maintains knowledge base on current products and learning about new products
- Performs assigned system maintenance to various electronic order files
- Assists in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department as a whole

**SKILLS AND COMPETENCIES**
- Possess sales and customer service skills and portray a positive attitude
- Ability to portray a business-like professional appearance and deal with customers professionally
- Excellent interpersonal & communication skills, both verbal and written
- Time management & multitasking skills to serve several customers at the same time
- Self-motivated; able to function effectively both independently and as a member of a team
- Ability and willingness to take courses on sales, customer service product knowledge seminars if provided

**EXPERIENCE AND EDUCATION**
- Minimum grade 12 education required
- Minimum of one (1) year of counter sales experience in wholesale or building supply stores
- Minimum of one (1) year of experience in the electrical industry or knowledge of electrical products
- Experience using Microsoft Office required

**WHY WORK FOR US**
- Company paid benefits
- Profit sharing
- RRSP match
- Career growth

BG02

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)



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