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Customer Service and Counter Sales Representative

2 weeks ago

Saskatoon, Canada LGG INDUSTRIAL Full time

**Job Overview**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Counter Sales Representative. In this role, you will be responsible for providing exceptional service to our customers booth over the phone and who walk into the branch.

**Are you a motivated and ambitious individual looking to begin your career with a growing and supportive company?**

We are seeking an _Industrial Customer Service/Counter Sales Representative_ to join our growing team. This is an exciting and fulfilling role that allows you to develop personally and professionally.

In this exciting role, you will directly support customers, gain experience in fabrication and distribution. You may also be assembling sales orders, picking product from the warehouse, shipping and receiving and the delivering to customers.

This is not just a job; it's an opportunity to ignite your career and thrive in a supportive and rewarding environment.

If you have the necessary skills to make a difference in our team, let us hear from you

**Position**:Customer Sales & Service Representative

**Job Location: Saskatoon, SK**

**Job Type**:Full-Time

**Status**:Non-Exempt

**Summary of the Role**

The function of the Customer Sales & Service Representative is to provide direct support to customers, Account Manager and Branch Operations personnel in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

**Responsibilities**

  • Must maintain 100% commitment to safety policies and procedures.
  • Processes incoming inquiries to company sales system
  • Quotes customers using working knowledge of product.
  • Successfully achieves budgeted Branch sales goals.
  • Receives incoming shipments into inventory, posts in online system and places items in warehouse.
  • Picks product in warehouse and prepares items for delivery or shipping.
  • Assembles products to company, customer or manufacturer’s standards.
  • Performs all product testing to quality standards as per work instruction.
  • Operates mechanical equipment, hand tools, forklifts and picking lifts.
  • Monitors delivery date commitments and expedites where appropriate.
  • Makes outbound calls to potential and existing customers for new and sales growth opportunities.
  • Builds and maintains strong internal and external relationships.
  • Provides technical/service support to account management, service center management and internal and external customers.
  • Delivers product as required.

**Skills and Abilities**

  • Possess excellent customer service skills.
  • Ability to interact with customers and team-members in a professional manner.
  • Ability to work independently and prioritize responsibilities.
  • Must have excellent communication skills, both oral and written
  • Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure.
  • Must be able to perform calculations using whole numbers, fractions and decimals.
  • Must be able to successfully utilize the company software.

**Qualifications**

  • 2-4 years of experience in industrial sales
  • College degree preferred, will consider equivalents.

**Total Rewards**

  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long-term disability
  • Defined Contribution Pension Plan
  • Paid time off

**Equal Opportunity Employer**

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

**LGG** **INDUSTRIAL**

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

**Benefits**

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types

  • Bonus pay
  • Overtime pay

Work Location: In person