March 25, 2024 - Brand Ambassador (North Vancouver)

7 days ago

North Vancouver, Canada Red Wing Shoes North Van Full time

As a _**Brand Ambassador**_ at Red Wing Shoes, you’re not just a sales expert, you are a _**Fit Expert**_ Using our foot analysis technology, combined with your product knowledge, exceptional customer service and our proven fitting process, you are essential to helping your customers fall in love with their next pair of shoes.

Red Wing Shoes is the place to start a great retail career. We offer opportunities for advancement through career development to help you achieve your career goals. Build your legacy at Red Wing Shoe Company.
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, our legendary fitting process, and teaming up with co-workers to provide excellent sales service.
- Engage with each customer to create an authentic brand experience.
- Measure and fit every customer properly.
- Achieve KPIs for Care Products - monthly average of 200% ratio to boot sales
- Achieve KPIs for Footbeds - monthly average of 75% ratio for CSA boot sales
- Ability to learn and share expertise of products and trends to fit customer’s needs.
- Enter customer information and sales into Point of Sales system, process payments & returns, balance cash drawer and daily reporting.
- Maintain knowledge of product features and benefits, as well as technical specifications of all lines, merchandising and marketing efforts, and promote community engagement.
- Provide shoe cleaning and conditioning service, minor repairs and coordinate warranty work with local partners.
- Dependability and flexibility with scheduled work shifts, including weekend, evenings and holidays as needed.
- Adhere and execute all store policies, procedures and practices as outlined by Store Manager.

**Qualifications**
- Strong customer service and retail selling experience required.
- Passionate about footwear Retail footwear and/or wholesale experience preferred.
- Computer experience with Excel, Word, Outlook, and Point of Sales systems.
- High school diploma or general education degree (GED) required, and 0-2 years related experience/training.
- Motivated, confident, and comfortable engaging customers to deliver an elevated experience.
- Initiates completion of tasks or activities without necessary supervision.
- Takes initiative to learn and maintain up-to-date knowledge on product.
- High energy, enthusiasm, and motivated demeanor.
- Enjoys working as part of a team and contributes to a positive and inclusive work environment.
- Flexible availability - including nights, weekends, holidays, and a changing schedule.
- Is a future leader and mentor

**Physical Demands**
- Lifting 50 pounds, climbing a ladder to 10’
- Bending/stooping/kneeling required, routine standing for duration of shift (up to 8 hours)
- Store maintenance duties include but are not limited to dusting and cleaning displays, vacuuming, steaming floors, cleaning windows and glass, and bathroom and service area upkeep.

**Job Type**: Part-time

**Salary**: From $17.00 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Work setting:

- Specialty store

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Sales Associate: 2 years (required)
- Customer service: 2 years (required)
- Sales: 2 years (required)

Work Location: In person

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