Program Manager

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

HOURS (40 hours per week)
Monday to Friday, 0900-1700

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES
Administration
- Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
- Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
- Arranges shift schedules, ensuring appropriate staff coverage
- Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
- Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
- Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs
- Makes sure effective, inclusive support programs are designed and maintained
- Supports the overall program strategic direction
- Liaises with other Connective staff, especially regarding potential referrals
- Facilitates person-centered planning opportunities for staff and service users
- Develops related program opportunities, available to the individuals in the community
- Ensures a Quality of Life Plan (intervention plan), which is based on all agreed goals and includes all steps or success measurement and timelines, is completed.
- Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community
- Maintains effective working relationships with related community services, government/stakeholders and agencies
- Is knowledgeable of related agencies for effective client referrals and support, especially those in the Lower Mainland community

Facilities
- Ensures that the physical facilities fulfill all fire, health and safety regulations
- Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call
- Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties
- Coordination and Administration of other teams and programs
- All Human Resource Functions - recruitment, training, development

EXPERIENCE AND SKILLS
- A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
- Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
- Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
- Excellent verbal and written communication skill in English
- Knowledge and experience in the areas of group process, individual counseling and crisis management
- Extensive knowledge and experience in hiring, training and supervising staff
- Administrative experience and strong administrative skills

**REQUIREMENTS**:

- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully pass a reference check
- Current Emergency First Aid Certificate
- Valid driver’s license
- Proof of Covid-19 Vaccination
- Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION
Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

WHAT WE OFFER?
- Committed Living Wage Employer
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION