Facility Supervisor, Mcc

**Experience it - Ajax**:
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

**Facility Supervisor, McLean Community Centre**:
Reporting to the Facility Manager, the Facility Supervisor is accountable for supervision of the facility in the absence of the Facility Manager, including supervision of the general public and part-time staff. This includes responding to customer questions/requests/complaints /concerns, management of emergency situations, and supervision of community hall functions to ensure compliance with facility policies and procedures as well as Municipal Alcohol Policy regulations. Supervision and scheduling of part-time staff.

**Key Duties**:

- Monitors and supervises the public in the pools, programs, permits, and Special Occasion Permits where applicable.
- Responding to customer inquiries, requests, complaints, and concerns.
- Managing any emergency situations; assist with Emergency Medical Services staff regarding injuries or incidents related to patrons and staff or facility evacuations.
- Address problematic behaviour and intervene when required.
- Supervision of all full time and part time facility staff.
- Scheduling and overseeing part time staff and assisting Facility Managers with full time Operator schedule coverage.
- Cover shifts for staff when adequate coverage is necessary or in an emergency to ensure building operation.
- Makes recommendations for hiring, opportunities for advancement, discipline and dismissal as required.
- Responsible for filing ISO logs, quality reports, accident/incident reports and customer feedback forms.
- Training of new and existing part time cleaners for various cleaning shifts.

**Qualifications/Skills**:

- 3 year college diploma in Recreation, Business Administration, Sports Administration, Facilities Management or experience, training and education deemed equivalent.
- Minimum three (3) years of experience working in a recreation facility (municipal environment preferable) in a supervisory capacity and/or a combination of training, education and experience deemed equivalent.
- Knowledge of pool operations.
- Certified Pool Operator certification.
- Current Standard First Aid with CPR C + AED Certification.
- Knowledge of building automation systems.
- Strong knowledge and understanding of the Ontario Health & Safety Act and Regulations.
- Strong knowledge and understanding of the Ontario Public Pool/Public Spa Regulations.
- Effective skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to work with mínimal supervision.
- Self-motivated, positive, confident and approachable.
- Excellent interpersonal, mediation and conflict resolution skills.
- Respectful of diverse opinions and perspectives.
- Committed to quality customer service and innovation to improve efficiency and reduce costs.
- Valid Class 'G' Ontario driver's license and clear abstract.
- Able to work a variety of shifts including days, afternoons and weekends.
- Able to provide a clear Criminal Reference check with Vulnerable Sector screening that is current (completed within the last 6 months), upon being hired.

**Nice to Have**:

- B-Ticket Refrigeration certification considered an asset.
- Experience working in a unionized environment is an asset.

**What is Offered to Staff**:

- Rate of Pay: $93,206 - $116,507 per year.
- Hours of Work: This is a non-union position that works 35 hours per week. The hours of work are 4:30pm - 12:30am Monday to Friday and 9:00 am - 5:00 pm every other Weekend.
- Benefits: The Town offers full-time staff a comprehensive benefit package with paid sick, vacation and personal leave days; Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership; plus a defined benefits pension (OMERS pension).
- Hybrid Work Program: The Town offers a Hybrid Work Program. A flexible work arrangement, including the option to work from home some of the time, is currently a possibility with this position, and can be discussed during the interview process.

**How to Apply**:
Internal closing date: 11:59 p.m. on April 20, 2025

External closing date: 11:59 p.m. on April 21, 2025

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

**Equal Opportunity Employer**: