Customer Retention Coodinator

2 weeks ago

Toronto, Canada AWIN - Audi Downtown Full time

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.Our Audi Downtown dealership is looking for a Customer Retention Coordinator to join their amazing team
**Benefits**
- Flexible Hours.
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**Job Purpose**

The Customer Retention Coordinator works closely with the Sales Consultants to assist them with lease or finance renewals.

**Responsibilities**
- 6 month to maturity (Lease Customers) phone call to offer pre-inspection at the dealership
- Reach out to all Customers at 6 month intervals throughout ownership. Keeping the relationship with our dealership active.
- Contact service clients for the purpose of renewals and/or vehicle buy in.
- Reporting to Sales Managers with feedback from the phone calls. Arrange for Consultant to meet with the customer.
- Update notes in 180 and Extranet.
- Keep detailed tracking notes for each contact.
- Set up reminders in 180 for Sales Consultants if customer chooses to get contacted closer to the Lease-end date.
- Generate payouts for the purpose of working deals.
- Guide customers through Lease End Process if they have questions regarding it.
- Follow company policies, guidelines, and work instructions.
- Other duties as assigned.

**Qualifications**
- Valid Ontario G Driver’s License.
- Attention to detail.
- Strong organizational skills.
- Collate and record information accurately.
- Maintain accurate records.
- Logical and systematic.
- Ability to maintain filing systems and database.
- Work to deadlines and targets.
- Ability to work efficiently in a high-pressure environment.
- Strong knowledge of 180, ADP/CDK or Reynolds software, MS Office, including Excel, Word, PPT and Outlook, OEM websites.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all employees.
- Professional appearance & friendly disposition

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWINJobs

  • Director, Customer Retention

    2 weeks ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    The Director, Customer Retention is responsible for the creation of the overall retention strategy for customers for the business. Will oversee the management of the day-to-day proactive, reactive retention, and performance management operations. Holds the operational accountability for the team, including meeting all revenue objectives from all sources....

  • Consultant Customer Retention

    1 week ago

    Toronto, Canada Toyota Full time

    Job Description Consultant Customer Retention Rank 4 Scarborough, ON What We’ll Bring: - Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours -...

  • Customer Retention Manager

    4 weeks ago

    Toronto, Canada Metaguest Full time

    Position Overview The Metaguest Customer Success Team is hiring a Customer Retention Manager to support our growing subscription base by recovering failed payments, preventing churn, and ensuring financial continuity across hundreds of live customer accounts. This role blends customer care, revenue operations, and renewal sales—ideal for someone who is...

  • Customer Retention Manager

    3 weeks ago

    Toronto, Canada Metaguest Full time

    Position Overview The Metaguest Customer Success Team is hiring a Customer Retention Manager to support our growing subscription base by recovering failed payments, preventing churn, and ensuring financial continuity across hundreds of live customer accounts. This role blends customer care, revenue operations, and renewal sales—ideal for someone who is...

  • Customer Retention Manager

    4 weeks ago

    Toronto, Canada Metaguest Full time

    Position Overview The Metaguest Customer Success Team is hiring a Customer Retention Manager to support our growing subscription base by recovering failed payments, preventing churn, and ensuring financial continuity across hundreds of live customer accounts. This role blends customer care, revenue operations, and renewal sales—ideal for someone who is...

  • Customer Retention Manager

    5 days ago

    Toronto, Canada GoStudent GmbH Full time

    Toronto - English - m/w/d **Perks**: - Flexibility Fast-Track-Career Team EventsAt GoStudent, we work passionately every day to fulfil our mission in building the #1 global school! By connecting every student with their ideal teacher, we enable them to unlock their full potential for a self-determined future. Headquartered in Vienna and founded in 2016,...

  • Manager, Customer Retention

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Owner.com Full time

    Join to apply for the Manager, Customer Retention role at Owner.comAs the Manager of Customer Retention you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on retaining customers, proactively identifying at-risk accounts, and...

  • Mgr 5ghi Customer Retention

    7 days ago

    Toronto, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...

  • Inbound Customer Service Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...

  • Consultant, Customer Retention

    4 days ago

    Toronto, Canada Toyota Full time

    Job Description Consultant, Customer Retention - 12 Month Contract/Acting Rank 4 Scarborough, ON (Hybrid) Toyota Canada Inc. (TCI) currently has an exciting opportunity for a customer experience-focused individual to support the Customer Retention department. This is a 12-month contract/acting opportunity reporting to the Manager of Customer Retention &...