Meeting Room Solutions Analyst
1 week ago
As a Meeting Room Solutions Analyst, you will be responsible for building and delivering best in class meeting room solutions to our clients. This is a unique role blending knowledge and experience in IT, AV, and sales and will give you the opportunity to do something new and different every day
You will work closely with the account managers to take sales leads and initiate a detailed discovery procedure with new and existing clients to best understand their meeting room needs and work with your team and partners to design and present solutions that fit their space, intended function, and budget requirements. You will also work closely with project teams on successful pursuits to ensure the timely and appropriate configuration, install, and validation of all installed systems and complete end user training and obtain signoffs for completion.
This role may include time on site assessing and evaluating meeting room spaces, presenting designs and statements of work, or completing training and validation work. We expect a high level of confidence and professionalism meeting with key client stakeholders in these environments and will ensure appropriate training and systems are in place to support you.
You will work in close contact with Account Managers, the inside sales team, Meeting Room Concierges, Project and Service Managers, and executive level client staff. You will report to the Meeting Room Services Manager.
**Key Responsibilities**:
- Customer Service - Proven ability to manage difficult and/or emotional customer service situations with high expectations and immediate resolution required.
- Analytical - Collects, comprehends, and applies knowledge gathered from experience.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Task Focused - Understands priority and works with the team to complete tasks as assigned.
- Communication - Speaks and writes in clear and persuasive language in positive or negative situations.
- Teamwork - Contributes to building a positive team spirit.
- Organizational Support - Completes administrative tasks thoroughly and on time, while following organizational best practices.
- Time Management - Prioritizes and plans work activities efficiently
- Dependability - Follows instructions and procedures and responds to management direction positively.
- Entrepreneurship - Ability to recognize areas of improvement and seek out ways to improve the service
**Preferred Qualifications**:
- Desire to help build, and be part of a close-knit team
- 3+ years of previous experience in IT or AV
- Project management experience
- Amazingly strong organizational skills
- Familiarity and comfort with executive level support
**Additional Details**:
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
**_ Join our team, and write your own story._
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