Housekeeping Manager

**Position Overview**: As the Housekeeping Manager, you will play an important role in maintaining the cleanliness and overall appearance of the Best Western Plus Valemount Inn and Suites. You will be responsible to oversee staff, maintain inventory, and uphold our standards of cleanliness and presentation throughout the hotel and work closely with other department managers.

You will oversee and coordinate the housekeeping team to ensure that all guest rooms, public areas, and back-of-house spaces are immaculately cleaned and well-maintained. As with all our leadership positions, you will be expected to step in and help with all the tasks and duties of a front-line employee as and when required.

**Key Responsibilities**:
Leadership and Development
- Manage and lead a team of housekeeping staff, including supervisors, room attendants, and laundry attendants.
- Provide guidance, training, and mentorship to ensure that all employees understand their roles and responsibilities and can perform their duties efficiently and effectively.

Scheduling and Staffing
- Develop and maintain housekeeping staff schedules to always ensure adequate coverage, taking into account occupancy levels and peak periods.
- Assisting with the recruitment, hiring, and onboarding process for new housekeeping team members

Quality Control
- Establish and maintain strict housekeeping standards to deliver a consistently high level of cleanliness throughout the hotel.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with established cleanliness and maintenance standards.

Inventory Management
- Manage and monitor housekeeping supplies and equipment, ensuring adequate stock levels are maintained.
- Coordinate with the General Manager to order supplies in a cost-effective manner.

Budget Management
- Assist in preparing the housekeeping department's annual budget and ensure that all expenses are in line with the budgetary guidelines.
- Implement cost-saving measures without compromising on service quality.

Guest Relations
- Collaborate with the front office team to address guest complaints or requests related to housekeeping services promptly and professionally.
- Strive to exceed guest expectations and maintain a positive guest experience.

Safety and Compliance
- Ensure that all housekeeping staff follow safety and health standards while performing their duties.
- Train staff on proper handling of cleaning chemicals and equipment to prevent accidents and injuries.
- Participate on Health and Safety and Emergency Response team as required.

Maintenance Coordination
- Liaise with the maintenance department to report and resolve any maintenance issues or repairs required in guest rooms or public areas promptly.
- Liaise with all other departments as required in a professional and timely manner.
- Report any technical issues or maintenance needs to the Hotel Manager or Maintenance Manager.

Culture and Values
- Promote and implement practices within the housekeeping department to support the hotel's values and culture.

Performance Management.
- Providing ongoing coaching and mentorship as well as regular performance evaluations for housekeeping staff,
- Providing positive reinforcement, support, constructive feedback and addressing areas for improvement and growth.

**Qualifications and Skills**:

- Experience as a housekeeping room attendant in a hotel setting.
- Experience supervising or managing a team.
- Excellent communication and interpersonal skills.
- Leadership skills
- Prioritization, Problem solving and time management skills.
- Preference will be given to those with budgeting and inventory management experience.
- Ability to work independently and as part of a team.
- Able to perform physically demanding work.

**Working Conditions**:

- Able to lift and carry heavy objects.
- Bending, stooping, standing, and walking for the entire day.
- Repetitive movement
- Working with cleaning chemicals
- May be working with time pressures.
- Some computer work required.

BWV