Guest Services Agent

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Guest Services Agent to join our team.

**What you can expect from us**:
The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to delivering the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in a resort and the summer and winter activities the mountain has to offer.

With a 20+-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership and an exciting time for the right individual to join the team.

**A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.**
- Full access Winter Season Alpine Lift and Nordic Trail passes
- Full access Summer Alpine Hike and Downhill Bike season passes
- Employee access to Golf Membership and discounted Golf Cart season pass
- Competitive wages within the Tourism/Hospitality industry
- Free access to our Employee Health and Wellness Program including EFAP services
- Additional discounts at Sun Peaks Resort owned retail outlets and discounted ski /snowboard lessons
- Eligibility to participate in our Peak Performer Recognition Program
- Reciprocal riding and hotel stays at other participating BC and Alberta resorts
- Friends and family hotel rates
- Continued professional growth and development opportunities

**ROLE PROPOSITION**

**ACCOUNTABILITIES**
- Greets guests upon arrival and makes them feel welcome
- Administers the check-in process and checkouts while delivering on guest requests
- Interacts with guests, sharing knowledge of all hotel facilities/services along with the Sun Peaks area attractions that may enhance the guest experience
- Provides reservation information and rate information
- Oversees the lobby and communicates the need for housekeeping services to the Supervisor
- Answers the telephone, directing the calls appropriately
- Effectively resolves guest complaints ensuring the guest needs are exceeded
- Assists in emergencies, liaising with other departments and making prompt decisions in the best interest of the guest and hotel
- Covers all shift types (AM/PM/Nights) as required
- Post-secondary education in hospitality or a related field would be an advantage
- Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
- This position would ideally suit a seasoned Guest Services Agent who is seeking the opportunity to develop and progress into a supervisory role within the next 6-12 months
- Capable of working within a dynamic team that focuses on collaboration and guest experience
- Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
- A working knowledge of hotel systems, specifically Opera would be a strong benefit
- Proficiency with computer systems required, such as Microsoft Office
- Professional, well organized, and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
- Focused individual with excellent attention to detail and numbers
- Team player and a self-starter, with the ability to take initiative and work independently
- Ability to take on projects and see them through to completion

Incentive Program:
If you are a student, currently enrolled in a college/university tourism and/or culinary/hospitality program, please note, that this role is eligible for fully reimbursed staff accommodation for the Summer season for successful applicants.