Coordinator - Program Administration

**Coordinator - Program Administration - (Contract/ 12 months) - Toronto, ON**

**You’ll feel great about a career with March of Dimes Canada**

At March of Dimes Canada, **our collective work matters.**As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our **Purpose, Vision**, and **Mission,** which inform how we drive all our work forward.
- **Purpose**: Champion equity. Empower ability.
- **Vision**:An inclusive, barrier-free society for people with disabilities. 
- **Mission**:To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

**The opportunity**

**Responsibilities**
- Establish good foundational processes (client management, data entry, and records management) to ensure contract compliance, and smooth program operation.
- Ability to explain program, workflows and platform to clients including program requirements, registration assistance, progress check-in, exam assignment and help desk support.
- Provide front-line customer support through phone calls and virtual meetings, with occasional in-person interactions.
- Monitor and track learner progress, identifying and addressing barriers to success.
- Build positive, supportive relationships to foster learner confidence and engagement.
- Collaborate with the program team to design and implement accommodations (e.g., assistive technologies, alternative formats).
- Advocate for learner needs and provide feedback to improve program accessibility.
- Contribute to program evaluations by providing feedback on learner experiences and outcomes.
- Work closely with the program team to ensure a seamless learner experience.
- Contribute to team meetings and share insights to enhance program delivery.
- Other duties as assigned.

**Qualifications and experience**
- A Criminal Records Check and Vulnerable Sector Check are required as a condition upon hire.
- Post-secondary education or equivalent in a related field of study.
- Experience in customer-facing roles with administrative/IT tasks.
- Advanced skills in Microsoft Office, and high aptitude for learning, retaining and using new computer software.
- Experience working with individuals with disabilities or other equity-deserving groups
- Fluency in French is an asset
- Ability to troubleshoot minor IT issues
- Excellent interpersonal skills: a team player that can accept responsibility and cooperate and communicate with others to accomplish organizational goals.
- Ability to work efficiently and accurately under pressure.
- Highly organized and strong time management skills
- Flexible to changing demands of the job.
- Attention to detail and accuracy.

**Deadline**:Please submit your cover letter and resume by **August 1, 2025**

**Questions about working at March of Dimes Canada?**

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

- Contributing to our important mission**:creating real change for people with disabilities**:

- Joining a **leading national charity** with a history of impact and a future full of possibility
- Enjoying **industry-leading employment incentives and benefits**:

- Supported in your **professional growth, development, and success**:

- Included in our **empathetic and supportive work culture**

Learn more about why we’re a great employer at **marchofdimes.ca/careers.**

**We value the health & safety of our employees**

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

**Need accommodations? We're here to help**

**Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach**

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: From $50,000.00 per year

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person