Patient Care Manager Ii

We currently have a **Regular Full Time** opportunity for a **Patient Care Manager II **in **Nursing and Observer Resource Teams, and Central Staffing Office** Departmentat our **Bayview** campus.

**Hours of Work**:Monday to Friday; flexibility required

**Summary of Duties**

Reporting to the Operations Director, the Patient Care Manager II (PCM) of the Nursing and Observer Resource Teams and Central Scheduling Office is responsible for managing in a complex and dynamic clinical environment with a diverse group of stakeholders, including patient care managers, professional practice leaders and scheduling professionals. The PCM operationalizes the organizational vision, values, and objectives for a workforce strategy that includes building high performing resource teams and scheduling optimization. The PCM is accountable for the planning and administration of operations and system-wide programs directly impacting patient care of varying scope and complexity, management of resources and engagement of key stakeholders to ensure operational/program activities are executed based on plans and standards, and within specified timelines and budgets.

The PCM develops a vision and strategy for the Nursing and Observer Resource Teams (325 staff) and Central Scheduling office (20 staff who schedule for 15 acute/critical care units, and across multiple sites), and provides oversight of PCM I and Supervisors. This includes:

- Recruitment and orientation processes that align with workforce needs.
- Building high performing teams and creating healthy work environments by designing, implementing, and evaluating team processes and support systems.
- Building strong stakeholder relationships with other leaders (PCMs, APNs, HR).
- Championing the vision of optimized schedules, proactive staffing practices, workforce planning and aligning scheduling technologies and processes.
- Designing scheduling and assignment processes, based on workload, scope of practice and skill mix to meet staffing needs across the hospital.
- Designing Master Schedules in accordance with best practice scheduling principles that address the needs of both staff and the hospital. - Leveraging digital/technological solutions to support efficient workflows.
- Labor relations; effective attendance management and performance management processes.
- Effective communication mechanisms, working relationships and teamwork.
- Planning, implementing and evaluating allocation of resources; monitor budgets and variances.
- Developing key performance indicators; analyze, trend and report on activity.
- Building a strong, cohesive leadership team.
- Aligning work with overall organization scheduling optimization and workforce strategy

**Qualifications**
- Minimum of 5 years progressive management experience in healthcare and/or scheduling
- environment;
- Master’s degree in a related field completed or in progress;
- Current certificate of competence from Professional College preferred;
- Proficiency in working with informatics, and leveraging scheduling software and other innovative
- technologies;
- Highly skilled at anticipating and analyzing risks and issues, exploring alternatives and proposing
- solutions through briefing notes, proposals, and reports;
- Proven organizational, interpersonal, and communication skills;
- Demonstrated success in achieving goals through collaboration with stakeholders in a team
- environment;
- Proven ability in working with diverse staff whose skill sets span the continuum of experience from
- novice to expert;
- Demonstrated success in establishing, leading and sustaining positive change and innovation
- Proven leadership, coaching, team building, conflict resolution and decision-making skills
- Ability to work effectively and demonstrate composure under pressure and to meet multiple and
- competing deadlines
- Has knowledge of applicable legislation affecting human resources (i.e. Collective Agreements,
- Human Rights, Employment Standards, Occupational Health & Safety Act)

SBHealth

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Progressive management experience in healthcare and/or scheduling environment

**Education**:

- Master's Degree (preferred)

Work Location: In person